Store Team Leader: Growth, Coaching & Ops

Goodwill of Central & Southern Indiana; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health plan

Paid time off

Sabbatical

Life insurance

Dental and vision

Daily pay options

Job summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute the store's annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, policy compliance, and all areas of the business across West Indianapolis locations.

You'll supervise hourly staff, coach for performance, participate in recruitment, and drive daily operations, inventory, and donor activities.

Qualifications

• Degree and Credential Requirements - NONE; focus on capability and professional development.
• Supervisory Expertise - Oversees the work of others in a service-related industry.
• Coaching - Provides timely guidance and effective feedback to improve knowledge/skill.
• Communication Skills - Articulates thoughts and listens to understand customer needs.
• Customer Focus - Delivers excellent service to internal and external customers.
• Technical Knowledge - Familiar with computers and basic software.
• Results-Oriented - Focused on achieving targets.
• Critical Thinking - Uses judgment to evaluate solutions.
• Ethical - Adheres to procedures and Goodwill values.
• Industry Expertise - Experience in warehouse environment.

Responsibilities

• Provides coaching and training to hourly employees on daily tasks.
• Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
• Seeks out opportunities for professional development for both self and other team members.
• Completes day-to-day tasks and suggests efficiency improvements.
• Integrates, represents, and communicates Goodwill's Mission, Vision, and Values to internal and external customers at all times.
• Acts as a good steward of resources available at the site including people, time, and money.
• Tracks and measures day-to-day sales, production goals, and donations.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Industry Expertise

Job description

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute the store's annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, policy compliance, and all areas of the business across West Indianapolis locations.

You'll supervise hourly staff, coach for performance, participate in recruitment, and drive daily operations, inventory, and donor activities.