Store Team Leader: Drive Guest Experience & Growth

Rally House; Manchester (CT); On-site; USD 29,000 - 32,000; Part time

Job summary

Rally House is looking for a part-time Team Captain to guide store team, set pace on the floor, and energize guests with enthusiastic service. You’ll coach teammates, ensure operational routines, and uphold merchandising standards while delivering a high-energy, guest-focused shopping experience.

Ideal candidates bring 1–2 years in retail, ability to work 10–20 hours weekly including weekends and holidays, and a passion for sports culture.

Qualifications

• Energetic and confident interaction with customers.
• Ability to coach and guide teammates.
• Clear, proactive communication and sense of urgency.
• Strong customer-centric service mindset.

Responsibilities

• On-shift leadership to set pace and energize the team.
• On-the-fly coaching and feedback to teammates.
• Prioritize and delegate tasks to ensure floor execution.
• Lead service coverage, handle escalated customer concerns, ensure merchandising standards.
• Drive sales during shifts through guest focus and promotions participation.

Job description

Rally House is looking for a part-time Team Captain to guide store team, set pace on the floor, and energize guests with enthusiastic service. You’ll coach teammates, ensure operational routines, and uphold merchandising standards while delivering a high-energy, guest-focused shopping experience.

Ideal candidates bring 1–2 years in retail, ability to work 10–20 hours weekly including weekends and holidays, and a passion for sports culture.