Store Team Leader

Goodwill Legacy Group; Plainfield (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Continuing education and leadership-

Comprehensive health plan

Generous PTO and holidays

Sabbatical and parental leaves

Discount programs including 20% off

Retirement plan with company match

Free mental health support services

Job summary

Goodwill Legacy Group is hiring a Store Team Leader in Plainfield, IN. This full-time role supports the Store Leader and management team to meet annual operating goals, focusing on staff development, daily operations, and efficient resource use.

The position requires leadership, strong communication, and a commitment to Goodwill’s mission. The job involves hands-on work, coaching, and daily interaction with customers and staff in a retail/warehouse setting.

Qualifications

• Experience coaching and developing hourly staff in a retail/warehouse setting.
• Strong communication and customer service focus with problem-solving skills.
• Ability to manage priorities and adhere to policies and procedures.
• Willingness to work in a physically demanding environment.

Responsibilities

• Coach and train hourly employees on daily tasks and objectives.
• Assist in recruitment, pre-screening, and interviewing as needed.
• Support store leader with operational tasks and efficiency improvements.
• Track daily sales, donations, and productivity to meet goals.

Skills

Staff management

Coaching

Communication

Customer focus

Critical thinking

Ethical conduct

Tools

POS systems

Inventory software

Basic computer skills

Job description

Position Status: Full-TimeHourly Rate: $16Location/Address: 3724 Shady Lane Plainfield, IN 46168The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.Example Duties and ActivitiesStaff Management and Development - 30%Provides coaching and training to hourly employees on daily tasks.Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.Seeks out opportunities for professional development for both self and other team members.Operations - 60%Completes day-to-day tasks and suggests efficiency improvements.Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.Financial Management and Reporting - 10%Acts as a good steward of resources available at the site including people, time, and money.Tracks and measures day-to-day sales, production goals, and donations.Required CompetenciesDegree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.Preferred CompetenciesIndustry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.Other RequirementsReasonable accommodations may be made to enable people with disabilities to perform essential job functions.Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.Can manage frequent exposure to moderate noise and temperature variations.Benefits: Full-time employees may participate in a comprehensive benefits program that includes:Continuing education and leadership development as well as tuition reimbursementComprehensive health planGenerous paid time off (PTO) and paid holidaysSabbatical and parental leavesLife, dental and vision insuranceShort- and long-term disability plansNationally recognized preventive health and wellness programSection 125 pretax health spending account, dependent care spending account, and premiumsDiscount programs including 20% discount off Goodwill retail stores immediately upon hireRetirement planning options with generous company % matchFree mental health support services with up to 15 free counseling sessions for you and any family membersFree nurse health coaching services on siteDaily pay options availableMission and Values: click here (for IN) and here (for IL)Goodwill is an EEO Employer/Vet/Disabled employerRetail1