Store Team Leader

Goodwill of Central & Southern Indiana

Madison (IN)

On-site

USD 28,288 - 38,272

Full time

14 days+

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Benefits offered by this job

Comprehensive health plan

Paid time off (PTO)

Sabbatical and parental leaves

Life, dental and vision insurance

Disability plans

Discount programs

Job summary

Goodwill Legacy Group in Madison, IN is seeking a Store Team Leader to assist the Store Leader and management team in achieving store goals. The role involves coaching staff, coordinating daily tasks, and ensuring adherence to company policies while representing Goodwill’s Mission and Values in customer interactions.

The position is full-time with an hourly rate of $16 and requires strong supervisory, communication, and customer-service skills to drive operational success.

Qualifications

No degree required; demonstrates capability and willingness to learn.
Experience supervising staff in service/retail is preferred.
Strong communication and customer-service orientation.
Basic computer and internet navigation skills.
Ability to manage time and prioritize tasks.

Responsibilities

Provide coaching and training to hourly employees.
Participate in hourly associate recruitment and interviewing.
Support store operations to meet annual goals.
Represent Goodwill's mission, vision, and values in customer interactions.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Industry Expertise

Job description

Job Summary

Position Status: Full-Time

Hourly Rate: $16

Location/Address: 435 E Clifty Drive, Madison, IN 47250

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Example Duties and Activities

Staff Management and Development - 30%

Provides coaching and training to hourly employees on daily tasks.
Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
Seeks out opportunities for professional development for both self and other team members.

Operations - 60%

Completes day-to-day tasks and suggests efficiency improvements.
Integrates, represents, and communicates Goodwill's Mission, Vision, and Values to internal and external customers at all times.

Financial Management and Reporting - 10%

Acts as a good steward of resources available at the site including people, time, and money.
Tracks and measures day‑to‑day sales, production goals, and donations.

Required Competencies

Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service‑related industry (e.g., retail, hospitality, food, etc.)
Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non‑verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
Technical Knowledge - Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.
Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.

Preferred Competencies

Industry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.
Can manage frequent exposure to moderate noise and temperature variations.

Benefits

Full‑time employees may participate in a comprehensive benefits program that includes:

Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Generous paid time off (PTO) and paid holidays
Sabbatical and parental leaves
Life, dental and vision insurance
Short- and long‑term disability plans
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Discount programs including 20% discount off Goodwill retail stores immediately upon hire
Retirement planning options with generous company % match
Free mental health support services with up to 15 free counseling sessions for you and any family members
Free nurse health coaching services on site
Daily pay options available