Store Team Lead — Growth & Staff Training

Donuts of Rutland, d.b.a. Dunkin'; Randolph (VT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Paid time off

Retirement plan

Vision insurance

Job summary

TenneyBrook Markets in Rutland, VT is seeking an Assistant Manager to oversee store operations in the absence of a manager. You will deliver excellent customer service, train staff, and ensure daily tasks, inventory, and deposits are completed accurately.

This role offers competitive pay, benefits listed, and opportunities for career growth within a community-focused convenience store. Must be able to work day, evening, and weekend shifts; training on age-restricted product certifications; equal

Qualifications

• One year supervisory experience preferred in retail or customer service.
• Strong verbal and written communication skills.
• Flexibility to cover day, evening, and weekend shifts.
• Ability to train staff and ensure regulatory compliance.

Responsibilities

• Oversee store operations in the absence of the Store Manager.
• Provide exceptional customer service and lead staff training.
• Manage inventory, deposits, and daily paperwork.
• Enforce safety, regulatory, and pricing standards.

Skills

Customer service

Communication

Scheduling

Budgeting

Teamwork

Education

HS Diploma

Tools

POS software

Job description

Assistant Store Manager

TenneyBrook | Full-Time | On-Site

Join the TenneyBrook Team!

Are you a strong team player who enjoys providing excellent customer service, supporting employees, and keeping store operations running smoothly? TenneyBrook is looking for a motivated and dependable Assistant Store Manager to help lead our convenience store team and deliver a great experience to every guest.

At TenneyBrook, we believe great stores start with great people. As an Assistant Store Manager, you'll work closely with the Store Manager to maintain store standards, support and train employees, oversee daily operations, and help ensure our guests receive friendly, reliable service every time they visit.

This is an excellent opportunity for someone looking to grow their leadership skills and prepare for future advancement into a Store Manager role.

About TenneyBrook

Midway Oil Corporation, Inc., doing business as TenneyBrook, is a family-owned company with 18+ locations across Vermont and New York. We are proud to serve our communities with fuel, convenience store products, and exceptional customer service.

Our values drive our guest experience. We CARE in every way, every day:

• Customer Focus – We put our guests first.
• Accountability – We take ownership of our responsibilities.
• Respect – We treat everyone with dignity and professionalism.
• Excellence – We strive to do our best in everything we do.

Position Summary

The Assistant Store Manager reports to the Store Manager and supports the daily operations of the convenience store. This role helps ensure the store is properly staffed, clean, organized, well-stocked, and operating according to company standards. When the Store Manager is not on-site, the Assistant Store Manager helps oversee store operations, complete required daily, weekly, and monthly paperwork, maintain accurate sales and inventory records, and support compliance with applicable state and federal regulations, particularly those governing alcohol and tobacco sales. The Assistant Store Manager also assists with employee training, coaching, scheduling, and performance feedback while demonstrating the customer service and operational standards expected of the entire team.

Key Responsibilities

Store Operations and Standards

• Help ensure the store is open, operational, and appropriately staffed during all scheduled business hours.
• Maintain an organized, clean, safe, and appealing store environment, including sales floors, restrooms, common areas, and exterior spaces.
• Monitor store conditions and ensure trash is emptied, gas pumps are wiped down, and exterior areas are maintained as needed.
• Ensure merchandise is properly stocked, presented, and priced according to company standards.
• Order supplies and assist with inventory management as needed.
• Help identify and communicate operational concerns to the Store Manager.

Customer Service and Sales

• Provide friendly, professional, and exceptional customer service with every guest interaction.
• Lead by example by demonstrating positive customer service and appropriate workplace behavior.
• Help resolve customer concerns promptly and professionally.
• Ensure sales transactions are recorded accurately, including fuel, lottery, and convenience store merchandise.
• Communicate merchandise pricing concerns to the appropriate team member or department.

Employee Support and Development

• Assist the Store Manager with employee training, onboarding, and ongoing coaching.
• Provide constructive feedback to employees to support performance and accountability.
• Help coordinate and maintain employee schedules to ensure adequate coverage across all operating hours.
• Monitor daily work assignments and help ensure tasks are completed efficiently and consistently.
• Assist with shift coverage when needed, including occasional evenings, weekends, overnight shifts, and call-outs.
• Reinforce company policies, procedures, and expectations through consistent leadership and positive example.

Compliance, Safety, and Security

• Support employee training and compliance with applicable state and federal laws, including regulations governing alcohol and tobacco sales.
• Ensure employees follow required age-verification procedures and complete applicable training or certification programs.
• Follow company procedures for safety, security, incident reporting, and emergency response.
• Help maintain a safe environment for employees, customers, and visitors.

Administrative and Financial Responsibilities

• Complete required daily, weekly, and monthly paperwork when the Store Manager is not working.
• Assist with inventory counts, inventory records, and verification of merchandise costs and receipts.
• Assist with bank deposits as directed by the Store Manager.
• Help maintain accurate store records and communicate discrepancies or concerns to management.

Required Skills and Qualifications

• Strong customer service and communication skills.
• Ability to lead by example, support coworkers, and provide constructive feedback.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced retail environment.
• Ability to work independently while collaborating effectively with the Store Manager and store team.
• Basic computer and point-of-sale (POS) skills, with the ability to learn company systems and procedures.
• Dependability, sound judgment, and a commitment to following company policies and applicable regulations.
• Flexible availability to help cover store operations when staffing needs arise.

Education and Experience

• High school diploma or equivalent preferred.
• Previous retail, convenience store, or customer service experience
• Previous supervisory or team leadership experience

Additional Requirements

• Must be legally authorized to work in the United States.
• Must have a valid driver's license, reliable transportation, and insurance coverage as required by law.
• Must be able to work on-site and maintain a flexible schedule based on business needs.

Physical and Work Environment Requirements

• Ability to work effectively and accurately in a fast-paced retail environment.
• Ability to stand, walk, bend, reach, and perform other movements required for store operations.
• Ability to lift, carry, push, and pull merchandise and other items weighing up to 40 pounds.
• Ability to perform cleaning, stocking, and general store maintenance duties.
• Ability to work in a refrigerated cooler for periods of up to 30 minutes at a time.
• Ability to work approximately 40 hours per week as business needs require.
• Ability to perform the duties of a store associate and assist with shift coverage when necessary.

Compensation and Benefits

TenneyBrook offers competitive pay, benefits, and opportunities for career development.

Eligible employees may have access to:

• 401(k) retirement plan and company matching
• Health, dental, and vision insurance
• Flexible spending account
• Paid time off
• Flexible scheduling
• Referral Bonus

Why Join TenneyBrook?

At TenneyBrook, you'll be part of a team that values accountability, respect, customer service, and excellence. We invest in our employees and encourage professional growth. As an Assistant Store Manager, you'll gain valuable leadership and operational experience while helping your store and team succeed.

Ready to take the next step in your retail career? Join TenneyBrook and help us deliver a great experience to every guest, every day.

Equal Employment Opportunity

Midway Oil Corporation, Inc., doing business as TenneyBrook, and Donuts of Rutland, doing business as Dunkin', are equal opportunity employers committed to fostering an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal or state law. TenneyBrook is committed to providing a safe work environment and maintains a drug-free workplace.

We help our customers to live richer, fuller lives by saving them money and time combined with high-quality groceries, allows us to offer great food at great prices every day.
Our target principle is to be shopper-centric. While we are always mindful of costs and efficiencies, in the end our decisions and actions are guided by how we can best meet the needs and wants of the value-seeking customer.
Great Food
We procure, and market a carefully selected assortment of high quality food and household needs, emphasizing our customers’ needs and demands.
Competitive Prices
Our highly efficient supply chain enables us to sell at competitive prices, and our customers can use the money they save for other things that are important to them; necessities or fun times.
Great People
We strive to provide a positive shopping experience that is clean, well-stocked, fresh and staffed by friendly, helpful and respectful associates.