Store Team Lead: Customer Experience & Ops

Northdale Oil, Inc.; Minnesota; On-site; USD 17,000 - 22,000; Full time

Job summary

Northdale Oil, Inc. is hiring a Lead Associate to guide daily convenience store operations and support a positive, fast-paced team environment. You will ensure excellent customer service, supervise staff, and handle tills with care to maintain accurate reports.

The role emphasizes clear communication, teamwork, and adherence to established procedures, with opportunities to mentor colleagues and improve store performance.

Qualifications

• High School Diploma preferred.
• 6 months retail experience preferred.
• Effective communication and customer service skills.
• Ability to motivate employees and maintain a positive work environment.
• Capable of performing, multi-tasking, and problem-solving in a fast-paced setting.

Responsibilities

• Maintain high level of customer service.
• Maintain a positive work environment for all team members.
• Resolve cash tills at the end of shift.
• Generate accurate till reports for each register.
• If Deli Lead Associate: Ensure all food is prepared and quality is maintained.
• Manage and perform all check-out functions on a daily basis.
• Communicate clearly and openly with customers.
• Serve as the primary point-of-contact for customer service associates and customers when Assistant Manager and Store Manager are not present.
• Assist in performing, implementing, and enforcing established daily operating procedures.

Skills

Effective communication

Motivate employees

Multi-tasking

Problem solving

Strong work ethic

Education

High School Diploma

Job description

Northdale Oil, Inc. is hiring a Lead Associate to guide daily convenience store operations and support a positive, fast-paced team environment. You will ensure excellent customer service, supervise staff, and handle tills with care to maintain accurate reports.

The role emphasizes clear communication, teamwork, and adherence to established procedures, with opportunities to mentor colleagues and improve store performance.