Store Team Lead & Coach — Path to General Manager

Baskin-Robbins; Bowdoinham (ME); On-site; USD 42,000 - 62,000; Full time

Job summary

Dunkin' Donuts franchisee in Bowdoinham, ME is hiring an Assistant General Manager to support the General Manager and lead a frontline team. You will coach Crew Members and Shift Leaders, ensure fast, friendly service, and uphold brand standards in a high-volume store.

This role emphasizes developing leadership skills, optimizing daily operations, and delivering outstanding customer experiences, while mentoring colleagues and driving performance for growth within the store.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong communication and coaching capabilities.
• Ability to manage shifts, drive-thru performance, and operational execution.

Responsibilities

• Lead Shift Leaders and Crew Members to deliver fast, friendly service.
• Oversee crew deployment, drive-thru performance, and results communication.
• Set goals and monitor performance using standard operating procedures.
• Support the General Manager and drive teamwork to exceed customer expectations.

Skills

Team leadership

Coaching and development

Customer service orientation

Operations execution

Job description

Dunkin' Donuts franchisee in Bowdoinham, ME is hiring an Assistant General Manager to support the General Manager and lead a frontline team. You will coach Crew Members and Shift Leaders, ensure fast, friendly service, and uphold brand standards in a high-volume store.

This role emphasizes developing leadership skills, optimizing daily operations, and delivering outstanding customer experiences, while mentoring colleagues and driving performance for growth within the store.