Store Team Lead

JBS USA; Saint Petersburg (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Join JBS USA as a Team Leader at Wild Fork Foods, where you’ll oversee daily store operations, provide exceptional customer service, and lead a team towards achieving store goals. You will train team members, develop their skills, and create a collaborative work environment focused on service excellence. This role offers various opportunities for growth and is ideal for individuals with strong leadership skills and a passion for customer interaction.

Benefits

Medical, Dental & Vision Insurance

401k Retirement Plan

Higher Education Programs

Vacation Time, Paid Holiday & Birthday PTO

Monthly Bonus Potential

Free Shipping through WF Unlimited

Monthly product giveaway (Chew On This)

Shopping allowance (Wild Chef)

Qualifications

• Minimum one year of customer service experience required.
• Excellent verbal communication skills essential.
• Ability to work a flexible schedule.

Responsibilities

• Oversee daily operations and delegate tasks.
• Conduct training for new joiners.
• Ensure all team members adhere to company policies.

Skills

Verbal Communication

Customer Service

Leadership

Multi-tasking

Education

High school degree or GED

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Description Position at Wild Fork Foods

When becoming aTeam Leaderat Wild Fork,you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide aPersonal Chefexperience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have thePassionandHungerfor growth, come nourish your career at Wild Fork and be part of our growing family! Our Values:Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership Competencies:Training, Salesmanship and Leadership Essential Tasks and Responsibilities: Brand Experience-Delivering best in class customer service.

• Deliver a Wild ForkPersonal Chefshopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Be a truesubject matter expertin all our product categories, having extensive knowledge of all our programs and cascading this down to team members.
• Takeownershipand be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Showdeterminationto handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines.

Leading People -Sincerity in training and developing our colleagues.

• Conduct on-the-job training for all new joiners to work withdiscipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
• Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in thesimplestand most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs.
• Withhumilitysupervise and motivate Sales Leaders to perform their best.

Operational Excellence-Ownership- Committed to the results and focuses on details.

• Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
• Have a working knowledge of company goals, KPIs and the store’s performance anddeterminationto drive sales results.Track the progress of weekly, monthly, quarterly, and annual objectives.
• Availableto serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
• Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
• Execute other related duties as assigned.

Physical Demands and Work Environment:

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Benefits & Perks:

• Medical, Dental & Vision Insurance
• 401k Retirement Plan
• Higher Education Programs
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited- Free Shipping
• Chew On This- One give away product a month
• Wild Chef - Allowance per month to shop in our store

Qualifications:

• High school degree or GED Preferred not required
• One year of customer service experience in retail, hospitality, or restaurant is required
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
• Systems capabilities preferred:
  • SAP
  • Order Management Systems
  • Microsoft Office
• Previous retail supervisory experience preferred

EOE/Vets/Disability