Store Support Team Leader (Customer Service, Front End Support Manager)- Full Time

Whole Foods Market; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Store Support Team Leader to oversee daily operations and ensure outstanding customer service. In this dynamic role, you will lead a dedicated team, manage hiring and training, and maintain compliance with health and safety standards. This position offers the opportunity to make a significant impact on the store's success while fostering a positive work environment. Join a company that values community and personal growth, and be part of a team that strives for excellence in every aspect of retail operations. If you're passionate about leadership and customer service, this role is perfect for you.

Qualifications

• 24+ months retail experience with 12+ months in team leadership.
• Advanced knowledge of products, merchandising, and inventory management.

Responsibilities

• Lead and develop Store Support team, ensuring exceptional customer service.
• Manage hiring, training, and performance evaluations of Team Members.
• Maintain compliance with health and safety regulations.

Skills

Customer Relationship Skills

Team Building

Leadership Skills

Product Knowledge

Inventory Management

Regulatory Knowledge

Mathematical Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Retail Management Experience

Tools

Microsoft Office

Email Applications

Job description

Store Support Team Leader (Customer Service, Front End Support Manager) - Full Time

Pay: Competitive

Location: Austin, Texas

Employment type: Full-Time

Job Description

Provides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Associate Team Leaders and Team Members. Accountable for Team Member hiring, development, corrective actions, and separations. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

• Holds ATLs, supervisors, and Team Members accountable for delivering outstanding customer service.
• Defines and develops clear expectations to achieve the highest standards of retail execution and minimizes turnover.
• Makes hiring and separation decisions in partnership with Store Leadership.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Maintains Team Member safety and security standards.
• Establishes and maintains collaborative and productive relationships with departmental and store leadership.
• Communicates objectives and relevant information clearly to Team Members.
• Establishes and maintains positive and productive vendor relationships.
• Ensures compliance with relevant regulatory rules and standards.
• Sustains an exceptional level of knowledge/awareness of relevant competitors and industry trends.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Job Skills:

• Sustains exceptional level of knowledge and awareness of relevant competitors and industry trends.
• Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

• 24+ months retail experience including 12+ months of team leadership experience.

Physical Requirements / Working Conditions:

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: 90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

About the Company

The Whole Foods Market Life: A career at Whole Foods Market is more than the work you do. It’s about your impact on the community, your personal growth, and the bonds you’ll create with fellow team members.