Store Supervisor (Part-Time)

STUDS; Town of Charleston (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid Safe & Sick Leave Accrual

FSA Health and Commuter Tax-Advantaged

401(k) Retirement Savings Plan

Exclusive Employee Discounts on Pierc

Job summary

Studs in Charleston, SC is seeking a Studio Supervisor to help open and close the Studio, guide floor operations, and ensure a consistent customer and brand experience. This part-time, non-managerial role requires maturity, ownership, and leadership by example.

You will oversee daily execution, support visual merchandising, restocks, and service standards while delivering warm, knowledgeable service and coordinating with the Studio Manager.

Qualifications

• Keyholder/shift lead experience preferred
• Experience with opening/closing procedures
• Ability to stand for extended periods and lift up to 20 lbs
• Flexible schedule including weekends and holidays

Responsibilities

• Open and close the Studio independently and ensure procedures are followed
• Support visual merchandising, restocks, and Studio upkeep
• Lead floor operations during shifts to meet sales and service goals
• Uphold safety, brand standards, and cleanliness for piercing-related operations
• Deliver exceptional service and educate customers about the Studs experience
• Provide real-time feedback to teammates and reinforce company values

Job description

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

Please Note: The official title for this role will be Studio Supervisor

Location: Charleston, SC | Reports to: Studio Manager | Part Time

Hourly Rate: $17

The Studio Supervisor plays a critical support role in the daily operations of the Studio, serving as a trusted keyholder and frontline leader. This role is designed for team members who consistently demonstrate strong judgment, attention to detail, and the ability to operate independently.

As a Studio Supervisor, you’ll help open and close the Studio, support floor leadership during peak periods, and ensure a consistent customer and brand experience. You’ll also set the tone on the floor — modeling our values, reinforcing service standards, and supporting operational execution. This is a non-managerial role but one that requires maturity, ownership, and leadership by example.

Key Responsibilities

Operational Execution & Sales Support

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness

Customer Experience

• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations

Team Support & Culture

• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Requirements

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
• Must have availability to work on Saturday and Sunday, excluding approved unscheduled time away
• Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture

Benefits & Perks

• Paid Safe & Sick Leave Accrual
• FSA Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)

Studs is an equal opportunity employer and is committed to providing a work environment that fosters diversity, inclusion, and equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status. Studs considers qualified applicants with criminal histories. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please fill out this form.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Click here for the Studs Privacy Notice for California Applicants.