Store Supervisor - Manchester

TD; Manchester Township (NJ); On-site; Full time

Job summary

An established industry player is seeking a Store Supervisor to lead a dynamic team in Manchester Township. This role is pivotal in ensuring operational excellence and compliance while driving customer satisfaction and sales objectives. You will oversee daily activities, provide leadership, and engage with customers to enhance their banking experience. If you have a passion for customer service, strong leadership skills, and a desire to grow within a global financial institution, this opportunity is perfect for you. Join a team that values growth, skill development, and legendary customer experiences.

Qualifications

• 2+ years experience in customer service or sales is required.
• Strong leadership and communication skills are essential.

Responsibilities

• Supervise day-to-day activities ensuring operational excellence.
• Engage customers about loan products and deepen customer relationships.

Skills

Customer Service

Sales Skills

Leadership

Communication Skills

Organizational Skills

Education

High School Diploma or GED

Undergraduate Degree

Tools

NMLS Registration

Fraud Prevention Techniques

Job description

Store Supervisor - Manchester

Work Location: Manchester, New Jersey, United States of America

Hours: 40

Pay Details: $24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Line of Business: Personal & Commercial Banking

Job Description:

The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the Store Supervisor is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.

Responsibilities:

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives.
• Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and compliance with regulatory guidelines.
• Monitors workflows for the teller team and platform, prioritizing tasks and delegating duties.
• Demonstrates understanding of bank operational policies and educates the team on managing risk.
• Drives operational excellence in the Store, including cash handling and fraud prevention.
• Engages in conversations with customers about loan products and maintains active registration status with NMLS.
• Leads, develops, and coaches the team on delivering effective Customer service.
• Acquires and deepens the Store Customer base through proactive sales and service activities.

Education & Experience:

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License (preferred).
• Strong organization skills and effective communication skills.
• Ability to supervise and lead others.

Physical Requirements:

• Domestic Travel – Occasional
• Performing sedentary work – Continuous
• Standing – Frequent
• Walking – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional

Who We Are:
TD is one of the world's leading global financial institutions and is committed to delivering legendary customer experiences.

Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.