Store Supervisor - Hillsborough

TD Bank; Hillsborough Township (NJ); On-site; Full time

Job summary

Une entreprise dynamique recherche un Superviseur de Magasin pour diriger une équipe vers l'excellence opérationnelle. Ce rôle clé implique la supervision des activités quotidiennes, la gestion des relations avec les clients et l'atteinte des objectifs de vente. Vous serez responsable de l'encadrement et du développement de votre équipe, tout en garantissant la conformité avec les politiques bancaires. Si vous avez une passion pour le service à la clientèle et souhaitez faire partie d'une équipe performante, cette opportunité est faite pour vous. Rejoignez un acteur majeur du secteur bancaire et contribuez à offrir des expériences légendaires à nos clients.

Qualifications

• 2+ années d'expérience en service à la clientèle ou en vente.
• Capacité à superviser et à diriger une équipe efficacement.

Responsibilities

• Superviser les activités quotidiennes de l'équipe pour assurer l'excellence opérationnelle.
• Engager les clients sur les produits de prêt et gérer les demandes.

Skills

Service à la clientèle

Gestion d'équipe

Connaissance des produits financiers

Compétences en communication

Gestion des opérations

Capacité à prendre des décisions

Compétences organisationnelles

Education

Diplôme d'études secondaires ou GED

Diplôme de premier cycle (préféré)

Tools

Outils de gestion de la relation client

Microsoft Outlook

Lotus Notes

Microsoft Word

Microsoft Excel

Job description

Work Location: Hillsborough, New Jersey, États-Unis d'Amérique

Hours: 40

Line of Business: Services bancaires personnels et commerciaux

Pay Detail: $25.50 - $36.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.

Depth & Scope:

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
• Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers.
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
• Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service.
• Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer.
• Requires knowledge and understanding of financial literacy/a broad range of products, services and tools aligned with TD's consultative approach with Customers.
• Acquires and deepens the Store Customer base through proactive sales and service activities.
• Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.

Education & Experience:

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.
• Proven ability to meet and exceed Customers' expectations.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to multi-task and maintain order in the Store.
• Good working knowledge of Outlook, Lotus Notes, Word and Excel.
• Ability to supervise and lead others.

Customer Accountabilities:

• Delivers Customers end-to-end advice they expect.
• Proficient in all products and services to provide consultative advice to Customers.
• Leads, coaches, and drives exceptional service at every Customer interaction.
• Completes Customer transactions and utilizes Customer relationship management tools.
• Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries and escalations.
• Leads the execution of the Store Customer experience plan/objectives.

Shareholder Accountabilities:

Operational Accountability

• Strong working knowledge of all operational systems and databases.
• Responsible for Vault Management, including the auditing, reporting, and balancing.
• Requires process management knowledge and a good understanding of the business and operational function areas supported.

Employee/Team Accountabilities:

• Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews.
• Contributes to the process of setting daily objectives for the team.
• Ensures colleagues are in compliance with all Regulatory and AMCB policies.

Physical Requirements:

• Domestic Travel – Occasional.
• Performing sedentary work – Continuous.
• Sitting – Continuous.
• Standing – Frequent.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

Who We Are

TD Securities offers a wide range of capital markets products and services.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues.

Additional Information:

We’re delighted that you’re considering building a career with TD.

Accommodation:

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.