Store Supervisor (Governor's Square) FT (40 hours)

TD Bank; New York (NY); On-site; Full time

Job summary

Join a leading global financial institution as a Store Supervisor, where you will play a crucial role in ensuring operational excellence and delivering legendary customer experiences. In this dynamic position, you will supervise a dedicated team, driving sales and service objectives while maintaining compliance with banking regulations. Your leadership will enhance customer satisfaction and contribute to the growth of the store's customer base. This is a fantastic opportunity to develop your skills in a supportive environment that values your contributions and promotes career growth. If you're passionate about customer service and have a knack for leadership, this role is perfect for you.

Qualifications

• 2+ years of experience in customer service or sales roles.
• Strong organizational and communication skills are essential.

Responsibilities

• Supervise daily team activities for operational excellence.
• Engage customers about loan products and facilitate applications.
• Lead and coach the team to enhance customer experiences.

Skills

Customer Service

Sales Skills

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Undergraduate Degree

Job description

Work Location: Bear, Delaware, États-Unis d'Amérique

Hours: 40

Pay Details: $24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description:

The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.

Depth & Scope:

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.
• Demonstrates understanding of bank operational policies, procedures and regulations.
• Drives operational excellence in the Store, including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.
• Engages in conversations with customers about loan products, facilitates the application intake.
• Leads, develops and coaches the team on delivering effective Customer service.
• Acquires and deepens the Store Customer base through a variety of proactive sales and service activities.

Education & Experience:

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory experience preferred.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.

Additional Information:

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [e-mail].

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.