Store Supervisor & Customer Experience Lead

Couche-Tard; Carnegie (Allegheny County); On-site; USD 42,000 - 58,000; Full time

Job summary

Couche-Tard in Carnegie, PA seeks a full-time Store Supervisor to lead daily operations and deliver exceptional customer service. The role includes coaching staff, conducting cashier duties, and ensuring store presentation meets brand standards.

The position requires a high school diploma and 6 months to 1 year of retail/management experience, with flexible shifts including days, evenings, overnights and weekends.

Qualifications

• High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred.
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership.

Responsibilities

• Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Oversees the activities of store employees as directed by the Store Manager.
• Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
• Finalizes, transmits, and processes weekly time and attendance records and payroll.
• Attends job-related meetings and may be required to work irregular hours.

Skills

Customer service

Shift supervision

Staff management

Team leadership

Education

High school diploma

Job description

Couche-Tard in Carnegie, PA seeks a full-time Store Supervisor to lead daily operations and deliver exceptional customer service. The role includes coaching staff, conducting cashier duties, and ensuring store presentation meets brand standards.

The position requires a high school diploma and 6 months to 1 year of retail/management experience, with flexible shifts including days, evenings, overnights and weekends.