Store Supervisor: Coffee & Customer Experience Lead

Pickup Coffee; Maple Grove (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Pickup Coffee in Maple Grove is seeking a Store Supervisor to oversee daily store operations, lead Baristas, and ensure exceptional customer service. You will coach, train, and schedule staff while maintaining product quality and store standards.

The role emphasizes safety, cleanliness, and efficient operations, with responsibility across multiple branches and flexible hours as needed.

Qualifications

• Minimum 1 year of supervisor experience in cafe/restaurant.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Willing to work flexible hours across multiple branches.
• Able to structure and analyze qualitative and quantitative data to draw insights.

Responsibilities

• Oversee daily store operations to ensure efficiency and customer focus.
• Supervise Baristas, coaching performance and ensuring standards.
• Train Baristas to meet approved beverage and food standards.
• Manage staff schedules across shifts.
• Oversee cashiering and maintain fund management and reporting.
• Maintain cleanliness, safety, and equipment functionality.
• Support marketing promotions and store events.

Skills

Coffee machine operation

Communication

POS mastery

Attention to detail

Coffee knowledge

Customer focus

MS Office/Sheets

Organizational skills

Math skills

Time management

Teamwork

Integrity

Data analysis

Problem solving

Conflict resolution

Education

Certificate in Food and Beverage Service

Tools

POS systems

Job description

Pickup Coffee in Maple Grove is seeking a Store Supervisor to oversee daily store operations, lead Baristas, and ensure exceptional customer service. You will coach, train, and schedule staff while maintaining product quality and store standards.

The role emphasizes safety, cleanliness, and efficient operations, with responsibility across multiple branches and flexible hours as needed.