Store Supervisor

Land of Lincoln Goodwill Industries, Inc.; Springfield (IL); On-site; USD 43,000 - 50,000; Full time

Job summary

A leading non-profit organization seeks a Store Supervisor to oversee daily operations at their Springfield location. This role involves managing donations, staff training, and ensuring a positive customer service experience. The ideal candidate will have at least one year of retail experience and strong leadership skills.

Qualifications

• 1 year of experience in a lead capacity in retail.
• Requires CPR/First Aid certification within six months.
• Basic knowledge of Microsoft Office products and point-of-sale software.

Responsibilities

• Manage store operations as the manager on duty.
• Train, coach, and provide feedback to staff.
• Perform opening and closing procedures.

Skills

Customer focus

Leadership

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Point-of-sale software

Job description

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Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Store Supervisor

Department: Retail operations

Reports To: Store Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: Yes

Supervises: N/A

Job Summary

Store Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for the store operations while acting as manager on duty. Operations include the collection of donations,processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus, operating with minimum supervision, and understanding business demands.

Essential Job Duties

• Ability to successfully perform all duties of a Retail Associate
• Train, coach, and provide feedback to help staff strengthen and develop skills
• Ensure store staff follows policies and procedures
• Demonstrate leadership and positive role modeling for retail staff.
• Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner
• Effectively manage time and monitor retail staff time to ensure that work is completed
• Assume responsibility and accountability for the completion of job duties and meet production goals
• Perform bank deposits and related cash-handling duties
• Fill in for store staff as needed
• Perform opening and closing procedures
• Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty 12. Perform other tasks as assigned
  
  

Competencies

Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency

Coaching Delegating Building Trust

Education, Experience, And Expectations

High school diploma or equivalent

1 year of experience in a lead capacity and/or quality control or oversight, preferably in a retail establishment Basic knowledge of Microsoft Office products including Word, PowerPoint,Outlook, Excel; and point-of-sale software

Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.

Knowledge, Skills, And Abilities

Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook and Excel and the ability to utilize other software such as payroll and point of sale Requires a valid driver’s license, safe driving record, proof of insurance and reliable transportation Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters. Works independently while fostering a strong team atmosphere.

Conveys information clearly through verbal and written communication.

Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.

Interacts with people in a manner that enhances their dignity, privacy and confidentiality. Requires a high level of professionalism, integrity, business conduct and ethical behavior. Understands and follows LLGI policies and procedures.

Requires ability to be consistently at work and on time on scheduled work days.

Embraces the mission, vision and values of LLGI.

Physical Requirements

Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high

Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Stand for long periods throughout the day

The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks

Demonstrate visual acuity to evaluate donated items for quality

The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine

Environmental Conditions

Work in a light industrial/warehouse environment with exposure to heat and cold

Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair Requires occasional travel to other stores and job sites

Tools and Equipment

Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles

Regular Contacts

LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers General Public Donors/Customers Service Participant

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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