Store Supervisor

The Honey Baked Ham Company, LLC; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Fun and casual environment

Flexible hours

Career growth opportunities

Job summary

A family-owned ham retailer in Charlotte, NC seeks a Store Supervisor to manage operations and ensure excellent customer service. Responsibilities include hiring and training staff, handling complaints, and ensuring adherence to sanitation practices. Candidates should have a high school diploma, basic computer skills, two years of service industry experience, and a valid driver's license. This full-time role offers competitive pay and a range of benefits including health insurance and a 401(k).

Qualifications

• High school diploma or equivalent.
• Two years of restaurant or service industry experience desirable.
• Valid driver's license and reliable transportation.
• Prior supervisory experience recommended.
• Valid driver’s license and reliable transportation.

Responsibilities

• Manage store operations as assigned.
• Assist in hiring and training associates.
• Perform various administrative functions.
• Monitor production and sales efficiencies.
• Ensure proper sanitation procedures are followed.
• Execute store opening/closing procedures and prepare daily/weekly reports.
• Monitor labor and adjust staffing based on business demands.
• Monitor production, sales, wait times and product quality.
• Ensure sanitation procedures and equipment use are followed; manage stocking and cleanup.
• Ensure FIFO rotation of all products in FOH/BOH including ham and turkey stock.
• Handle customer complaints to 100% satisfaction per policy.
• Participate in catering and gifting sales and fulfillment in all B2B and catering processes.
• Lead merchandising transitions and set up for holidays and promotions.

Skills

Customer service experience

Basic computer skills

Supervisory experience

Production facility operations

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Store Supervisor role at The Honey Baked Ham Company, LLC

After more than 65 years, The Honey Baked Ham Company continues to be a successful, family‑owned business, serving customers at our 425+ retail locations across the United States. We are the home of The World's Best Ham and we value our people. This is a full‑time, benefits‑eligible role that supports all aspects of store operations and ensures customers receive excellent service and quality. The stores are open Monday through Saturday from 9:30 AM to 6:30 PM and are closed on Sundays. Bring your restaurant, retail or hotel customer service experience to HoneyBaked and grow your career.

What You'll Do

• Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
• Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.
• Be able to effectively work and train all positions in both the front and back of the house.
• Perform various administrative functions including banking and scheduling meetings.
• Coach associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening/closing procedures and daily/weekly reports.
• Manage/monitor labor and adjust the store staffing based on the demands of the business.
• Monitor production and sales efficiencies including wait times, yields and product quality.
• Ensure proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensure proper use of equipment. Monitor stocking and clean up duties.
• Ensure FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
• Handle complaints with 100% Customer satisfaction according to Company policy.
• Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
• Lead merchandising transition from promotion to promotion and ensure proper Holiday and non‑Holiday set up.

What We Think You'll Need

High school diploma or equivalent. Basic computer skills including Microsoft Word, Excel and Outlook. Two years of restaurant or service industry experience desirable and prior supervisory experience recommended. Good understanding of a production facility operations – equivalent to 1‑2 years' work experience. Valid driver's license and reliable transportation to assist with catering orders/deliveries.

What We Offer

• Competitive pay
• Fun and casual environment
• Flexible hours
• Opportunity to grow your career with a premier brand!

Benefits

Benefits for full‑time Store Supervisors include medical, dental and vision insurance options, life insurance, long‑term and short‑term disability coverage options, paid time off, a 401(k), annual bonus opportunities, a tuition assistance program, access to our Employee Assistance Program and associate discounts on our fantastic products!

Physical Requirements

Physical dexterity and mobility to perform demands of the job which may include working with a hot torch. Requires bending, stooping, standing for long periods, twisting and lifting products and supplies, some of which may be up to 65 lbs.

Equal Employment Opportunity

We’re proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law. The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.