Store Supervisor

Land-of-Lincoln-Goodwill-Industrie; Champaign (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Land-of-Lincoln-Goodwill-Industrie is seeking a Store Supervisor to lead day-to-day sales floor activities, donation door operations, and donated goods processing in a retail environment. You will act as manager on duty, ensure policies are followed, and drive performance across staff and operations.

The role emphasizes strong customer focus, minimal supervision, and alignment with the organization’s mission and diversity values.

Qualifications

• Requires a high school diploma or equivalent.
• 1 year of experience in a leadership or oversight role, preferably in retail.
• Requires a valid driver’s license, reliable transportation, and CPR/First Aid certification or ability to obtain within six months.

Responsibilities

• Train, coach, and provide feedback to help staff strengthen and develop skills.
• Ensure store staff follows policies and procedures.
• Perform opening and closing procedures and cash-handling duties.
• Lead as manager on duty to meet production goals.
• Perform bank deposits and related cash-handling tasks.

Skills

Leadership

Coaching

Communication

Time management

Diversity & inclusion

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Office

Payroll software

POS (Point of Sale)

Job description

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.Job Title: Store SupervisorDepartment: Retail operationsReports To: Store ManagerClassification: Non-ExemptEEO-1 Category: Laborers and HelpersSafety Sensitive: YesSupervises: N/AJob SummaryStore Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for the store operations while acting as manager on duty. Operations include the collection of donations,processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus, operating with minimum supervision, and understanding business demands.Essential Job Duties1. Ability to successfully perform all duties of a Retail Associate2. Train, coach, and provide feedback to help staff strengthen and develop skills3. Ensure store staff follows policies and procedures4. Demonstrate leadership and positive role modeling for retail staff.5. Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner6. Effectively manage time and monitor retail staff time to ensure that work is completed7. Assume responsibility and accountability for the completion of job duties and meet production goals8. Perform bank deposits and related cash-handling duties9. Fill in for store staff as needed10. Perform opening and closing procedures11. Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty 12. Perform other tasks as assignedCompetenciesAdaptability Managing Conflict Stress Tolerance Communication Tenacity UrgencyCoaching Delegating Building TrustEducation, Experience, and ExpectationsRequires a high school diploma or equivalentRequires 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality control tasks like ensuring staff adherence to policies, maintaining product standards, or monitoring service quality, preferably in retail.Requires a valid driver’s license, a safe driving record, proof of insurance, and reliable transportation.Requires CPR/First Aid certification or ability to obtain certification within six months of employment.Requires occasional travel to other stores and job sitesKnowledge, Skills, and AbilitiesBasic Knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software, such as payroll and point of sale, is preferredWorks independently while fostering a strong team atmosphereConveys information clearly through verbal and written communicationDemonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organizationInteracts with all people in a manner that enhances their dignity, privacy, and confidentialityRequires the ability to be consistently at work and on time on scheduled work daysRequires a high level of professionalism, integrity, business conduct, and ethical behaviorEmbraces the mission, vision, and values of LLGIPhysical RequirementsLift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet highPush and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of one hundred fifty (150) poundsPush or pull wheeled carts with an average weight of one hundred fifty (150) poundsThe ability to bend and reach into gaylords five (5) feet high to remove clothing and housewaresManual dexterity to fasten and unfasten buttons, snaps, and zippers; operate cash registers and tagging gunsStand for long periods throughout the dayThe ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racksDemonstrate visual acuity to evaluate donated items for qualityThe ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urineEnvironmental ConditionsWork in a light industrial/warehouse environment with exposure to heat and coldSubject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.Tools and EquipmentCash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, Zebra printer, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehiclesRegular ContactsLLGI StaffVolunteersDonors/CustomersGeneral PublicCommunity Service WorkersVendors/SuppliersService ParticipantsOur Commitment to DiversityLLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.