Store Shift Supervisor/Leadership Team Member

Pet Supplies Plus; Tucson (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Employee discounts

Job summary

Pet Supplies Plus in Tucson, Arizona is looking for a Store Shift Supervisor to lead the team and ensure exceptional service for every customer. In this role, you will be responsible for daily operations and supporting team members, creating a fun, pet-friendly shopping experience.

The ideal candidate has retail experience, strong customer service skills, and a passion for pets. Benefits include competitive pay, health insurance, and opportunities for career growth.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Ability to lift up to 65 lbs and perform physical tasks.

Responsibilities

• Deliver exceptional service during your shift.
• Support daily operations for a smooth work environment.
• Train and guide team members as needed.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Overview

Be part of a neighborly, community-focused team. If you are a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood. As a Store Shift Supervisor and member of the store leadership team, you are pawsitively passionate about people and their pets. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

Benefits

• Be part of a neighborly, community-focused team
• Career Growth & Advancement Opportunities
• Competitive Pay
• Pet-First, People-First Environment
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

You May Be a Great Fit If You

• Are a reliable, hands-on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast-paced, team-oriented environment
• Enjoy working with pets and people

What You’ll Do

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

Requirements and Responsibilities

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 65 lbs
• Ability to climb ladders and perform physical store tasks
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.