Store Shift Supervisor

Pet Supplies Plus; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth & Advancement Opportunities

Pet-First, People-First Environment

Job summary

Pet Supplies Plus in Madison, Wisconsin is looking for a dedicated Retail Team Leader who excels in customer service and thrives in a fast-paced environment. Your responsibilities will include assisting customers in selecting pet products, supporting daily operations, and managing team tasks.

The ideal candidate will have at least 2 years of retail experience, be a reliable leader, and enjoy working with pets and people. This position offers flexible scheduling, competitive pay, and a supportive team atmosphere.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Ability to lift up to 65 lbs.

Responsibilities

• Deliver exceptional service to customers.
• Support daily operations and manage store tasks.
• Assist customers with product selection and transactions.

Skills

Customer service skills

Communication skills

Organizational skills

Retail experience

Tools

Microsoft Office

Job description

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you are a paws‑on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood.

Benefits

• Be part of a neighborly, community-focused team
• Competitive Pay
• Career Growth & Advancement Opportunities
• Pet-First, People-First Environment

What You’ll Do

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

• Are a reliable, hands‑on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast‑paced, team‑oriented environment
• Enjoy working with pets and people

Requirements and Responsibilities

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 65 lbs
• Ability to climb ladders and perform physical store tasks
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.