Store Shift Supervisor

Pet Supplies Plus; Town of Hamburg (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Free uniforms

Paid time off

Career Growth & Advancement Opportunities

Employee discounts

Job summary

Pet Supplies Plus is seeking a dedicated team member in Town of Hamburg, NY, focused on delivering exceptional service to pet owners. You'll support daily operations and ensure a welcoming store experience for both pets and their owners.

The ideal candidate has at least 1 year of retail experience, strong communication skills, and the ability to thrive in a fast-paced environment. Enjoy working with pets and people in a friendly atmosphere.

Qualifications

• 1+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist for extended periods.
• Able to lift up to 55 lbs.
• Reliable transportation and flexible schedule.

Responsibilities

• Deliver exceptional customer service and support pet owners.
• Assist with daily operations and team management.
• Process transactions and handle issues at the register.
• Maintain store cleanliness and organization.

Skills

Customer service skills

Communication skills

Organizational skills

Ability to manage multiple tasks

Tools

Microsoft Office

Job description

Benefits

• Be part of a neighborly, community-focused team
• Competitive Pay
• Free uniforms
• Paid time off
• Career Growth & Advancement Opportunities
• Pet-First, People-First Environment
• Employee discounts

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you are a paws‑on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood.

What You’ll Do

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end‑of‑day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

• Are a reliable, hands‑on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast‑paced, team‑oriented environment
• Enjoy working with pets and people

Requirements

• 1+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 55 lbs
• Ability to climb ladders and perform physical store tasks
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner