Store Shift Supervisor

Pet Supplies Plus; East Canton (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Pet Supplies Plus is seeking a passionate Store Shift Supervisor who can lead by example in a friendly environment. The ideal candidate will have a high school diploma, over 2 years of retail experience, and a love for pets and customer service. You'll engage with pet owners and support the store's daily operations, ensuring exceptional service and maintaining store standards.

Benefits

Employee Discounts

Flexible Schedules

Pay Increases

Medical, Dental & Vision Plans

Qualifications

• 2+ years of retail experience required.
• Strong sales and customer service skills are essential.
• Ability to operate store equipment, including forklifts.

Responsibilities

• Provide exceptional customer service and operational support.
• Assist store leaders in daily management routines.
• Communicate performance improvement opportunities to the team.

Skills

Customer Service

Sales

Leadership

Teamwork

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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Overview

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Overview

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Responsibilities/Qualifications

As Store Shift Supervisor at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
• …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!*
  
  

Shift Supervisor* key responsibilities include:

• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
• Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite.
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
• Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations.
• Involvement in store recruiting, onboarding and team member development.
• Communicating opportunities to improve community engagement or store performance to the team leaders.
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.
  
  

PAWsome Shift Supervisor candidates will have:

• A high school diploma or GED.
• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills are a must.
• Ability to operate all equipment, including a forklift, to run the store is important, as well as the abiilty to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older
  
  

Why Us:

• Employee Discounts
• Flexible Schedules
• Pay Increases & Pet Care Training Programs
• Promotion From Within Culture
• Medical, Dental & Vision Plans (Full-Time)
• Health Savings & Flexible Spending Accounts
• Paid Time Off (Full-Time)
  
  

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500 list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com .

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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