Store Shift Supervisor

Pet Supplies Plus; Canton (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pet supplies is seeking a passionate Store Shift Supervisor to lead a dedicated team. In this role, you'll provide exceptional service to pet owners while managing daily store operations. Your leadership will ensure that every customer feels valued and every pet is cared for. With a culture that promotes growth and development, this position offers flexible schedules, employee discounts, and opportunities for advancement. Join a company that values its employees and their furry friends, and make a positive impact in your community!

Benefits

Employee Discounts

Flexible Schedules

Pay Increases

Pet Care Training Programs

Promotion From Within Culture

Medical, Dental & Vision Plans

Health Savings Accounts

Paid Time Off

Qualifications

• 2+ years of retail experience required.
• Must be able to operate all equipment and perform physical tasks.

Responsibilities

• Assist customers in selecting pet products and provide exceptional service.
• Manage store operations and team leadership in the absence of team leaders.

Skills

Customer Service Skills

Sales Skills

Microsoft Office Proficiency

Forklift Operation

Education

High School Diploma or GED

Job description

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Overview

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Responsibilities/Qualifications

As Store Shift Supervisor at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
• …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Key Responsibilities

• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
• Providing leadership coverage and managing functions up to four times a week when team leaders are offsite.
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service.
• Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records.
• Involvement in store recruiting, onboarding, and team member development.
• Communicating opportunities to improve community engagement or store performance to the team leaders.
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.

Qualifications

• A high school diploma or GED.
• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills.
• Ability to operate all equipment, including a forklift, and perform physical tasks such as climbing ladders, bending, kneeling, and lifting up to 50 pounds.
• Ability to work flexible schedules, reliable transportation, and pass drug screening (where allowed by law). Must be 18 years or older.

Why Us

• Employee Discounts
• Flexible Schedules
• Pay Increases & Pet Care Training Programs
• Promotion From Within Culture
• Medical, Dental & Vision Plans (Full-Time)
• Health Savings & Flexible Spending Accounts
• Paid Time Off (Full-Time)

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods, and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500 list and is the Top Full-Service Pet Supplies Franchise for its performance in financial strength, growth rate, and system size. For more information, visit www.petsuppliesplus.com.

EOE Statement

We provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics, complying with applicable laws.