Store Service Assistant - Watches

Ben Bridge Jeweler Inc; Seattle (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Merchandise discounts

Paid training

Employee Assistance Program

Paid time off

Job summary

Ben Bridge Jeweler Inc. in Seattle seeks a Store Service Assistant in the Watches department. The role supports the Watch Buying team, coordinates merchandise execution, inventories, and vendor communication while ensuring excellent service to internal and external partners.

The ideal candidate is highly organized, detail-oriented, and capable of handling multiple priorities in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent required; advanced degree not required.
• Strong numerical and Excel skills and retail math knowledge.
• Experience in retail or watch department is a plus.

Responsibilities

• Coordinate activities supporting merchandise execution and inventory.
• Support communication with Watch Buyers, Distribution, and stores.
• Respond to inquiries within 24 hours via shared inbox.
• Assist with merchandise audits, stock balancing, and returns.
• Process special orders and coordinate status with teams.

Skills

Multitasking

Attention to detail

Excellent communication

Service mindset

Organization

Education

High School diploma

Tools

CRM systems

Microsoft Office

Microsoft D365

Job description

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler is seeking a Store Service Assistant to join our team in the Watch Department.

Job Summary

The Store Service Assistant – Watches plays a key role in supporting the Watch Buying team and store service communication. This position is responsible for coordinating activities that support merchandise execution, inventory management, vendor communication, and store operations. Success in this role requires strong cross-functional collaboration with Watch Buyers, Distribution teams, Store Leadership and Associates, and Brand Partners to ensure seamless execution of business objectives. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced retail environment while delivering exceptional service to internal and external partners.

Primary Duties and Responsibilities

• Assigned to Assistant Watch Buyer and Sr. Assistant Watch Buyer (all brands assigned)
• Responsible for all item creation templates for offshore team and PLU creation
• Manage shared department email inbox (WatchDept.) by responding to all inquiries within 24 hours
• Responsible for managing merchandise audits (all brands assigned)
• Support Inventory Control, stock balancing, merchandise returns
• Work with Buying Team to resolve inquiries as needed
• Resolve AP inquiries (Invoice/RTV) working w/Buying Team as needed
• Place all special orders and follow up with store and buying team with all status and tracking
• Perform other duties as assigned

Education and Experience

• High School diploma or equivalent required; advanced degree preferred
• Knowledge of retail math, as is proficiency with Word processing and Excel software
• Extensive watch brand knowledge and project management skills are preferred

Knowledge and Skills

• Ability to multitasking and prioritize competing deadlines
• Exceptional communication skills with a service-first mindset
• Highly organized with meticulous attention to detail
• Analytical & logical thinking ability
• Proficiency in relevant technology platforms, including CRM systems, Microsoft Office suite; experience with Microsoft D365 preferred

Working Standards

• Occasional overtime may be required based on business needs
• In-office required 5 days per week

Range: $24.00 - $27.00 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Aff...

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.