Store Sales Manager: Brand Leader & Growth

Carters; Sunbury (OH); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Brand discount

Paid time off

Parental leave

Tuition assistance

Development programs

Charitable matching

Job summary

Carter's is seeking a Full Time Sales Manager to be the first face of the brand for growing families. You will greet customers, explain our baby essentials, and guide families through the shopping journey with warmth and product knowledge.

You will foster an inclusive store environment, coach team members, and lead business focus areas while delivering exceptional omni-channel service and timely solutions to customer concerns.

Qualifications

• A positive and solutions-oriented mindset.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)

Responsibilities

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs, including credit
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Skills

Customer service

Brand knowledge

Communication

Leadership

Multitasking

Proficient computer skills

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking a Full Time Sales Manager to be the first face of the brand for growing families. You will greet customers, explain our baby essentials, and guide families through the shopping journey with warmth and product knowledge.

You will foster an inclusive store environment, coach team members, and lead business focus areas while delivering exceptional omni-channel service and timely solutions to customer concerns.