Store Sales Manager

Mattress Firm; Springfield (MA); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Mental health and life resources

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking a Store Manager to lead a multi-store vision, drive sales performance, and coach a team to deliver outstanding in-store experiences. The role emphasizes coaching, staffing, and operational excellence to maximize KPI results.

The position requires prioritizing customer satisfaction, managing omnichannel initiatives, and maintaining policy compliance while developing a collaborative team culture committed to success. Strong leadership and operational acumen are essential.

Qualifications

• Experience leading a team and driving store performance.
• Ability to analyze sales reports and adjust staffing and tasks.
• Strong coaching and development of associates.

Responsibilities

• Lead in-store merchandising and execution across multiple units.
• Drive selling programs and KPI results; support omni-channel experience.
• Coach and develop associates to enhance performance and engagement.
• Plan staffing and scheduling; ensure compliance with policies and regulations.
• Manage stock, cash handling, and store procedures for accurate operations.

Skills

Leadership

Staffing management

Sales coaching

Customer service

Budgeting

Cash handling

Omni-channel

Job description

Bilingual Preferred - Spanish

Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you'll get to know everything sleep and help us create an exceptional in-store experience. This isn't your typical retail job-achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building

• Conduct one-on-one meetings to gain a deep understanding of your team's motivations. and personal/ professional aspirations.
• Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
• Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.

Workforce Management

• Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.
• Ensure company policies, including appearance and functionality standards, and state regulations are followed.
• Professional communication and representation of Company brand in all internal and external interactions.
• Follow Company procedures for product transfers to ensure proper documentation of inventory.
• Ability to plan strategically.
• Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.

Talent Development

• Provide technical and product knowledge information to associates and customers, serve as subject matter expert.
• Analyze company provided reporting and identifying skill gaps to address through coaching.

Business Operations and Acumen

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level.
• Ensure store execution of product merchandising, marketing and POP standards.
• Partner with marketing to plan, implement and monitor assigned store's social media strategy to positively impact brand awareness and increase sales.
• Ensure timely opening and closing procedures.
• Manage stock inventory levels for assigned store.
• Review merchandise flow for assigned store, ensuring accurate stock.
• Follow all Company procedures on cash handling including acceptance of payment and deposit processes.
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
• Ability to stand or sit for 8+ hours at a time.
• Execute company initiatives and any other activities requested by the supervisor.
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter.
• Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.
• Lift, push or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Competitive pay range of $67,000 - $82,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

*Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

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