Store Sales Manager

Mattress Firm Inc.; Miami (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical/Dental/Vision plans

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking a Store Manager to lead our store vision, drive sales, and manage a team across units. You will coach staff, optimize staffing, and ensure exceptional in-store customer experiences with strong merchandising execution.

Responsibilities include coordinating with marketing for promotions and social media, overseeing cash handling, inventory, and daily store operations. This role emphasizes leadership, results, and excellent customer service.

Qualifications

• Experience leading store teams and driving sales performance.
• Ability to coach and develop associates and manage staffing.
• Strong focus on customer-centric in-store experiences and effective merchandising.

Responsibilities

• Lead store vision and achieve sales goals across units.
• Manage staffing, schedules, and workforce adjustments.
• Coach and develop associates; set performance expectations.
• Ensure customer-centric in-store experience and effective merchandising.
• Collaborate with marketing to execute store social media and promotions.
• Oversee cash handling and proper invoicing; ensure policy compliance.
• Ensure opening/closing procedures and inventory accuracy.

Skills

Leadership

Sales optimization

Customer service

Staffing management

Coaching

Merchandising

Job description

Bilingual - Spanish (Preferred)

Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm and have the job of your dreams! Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career. Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

• The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units.
• In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience.
• This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members.
• As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.
• Conduct one-on-one meetings to gain a deep understanding of your team's motivations and personal/professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
• Have 30-60-90-day check‑ins with new team members to discuss progress and opportunities.
• Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including appearance and functionality standards, and state regulations are followed. Professional communication and representation of Company brand in all internal and external interactions. Follow Company procedures for product transfers to ensure proper documentation of inventory.
• Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.
• Provide technical and product knowledge information to associates and customers, serve as subject matter expert. Analyze company provided reporting and identifying skill gaps to address through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service at the store level. Ensure store execution of product merchandising, marketing and POP standards.
• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.
• Ensure timely opening and closing procedures. Manage stock inventory levels for assigned store. Review merchandise flow for assigned store, ensuring accurate stock. Follow all Company procedures on cash handling including acceptance of payment and deposit processes. Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.
• Ability to stand or sit for 8+ hours at a time.
• Execute company initiatives and any other activities requested by the supervisor.
• Maintain awareness of competition, advertisements and services offered, develop strategies to counter. Conduct store level inventory process and research any discrepancies.
• Partner with leadership and corporate partners as needed.
• Lift, push or pull 50+ pounds.

Benefits Included:

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation: Competitive pay range of $65,000-$80,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Mattress Firm is accepting applications until: 10/03/2026.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

What gets us out of bed every morning? Helping people sleep well to live well.

As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences.

It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.