Retail Store Manager – Team Leader

Mattress Firm Inc.; East Longmeadow (MA); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

Career growth

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts

Job summary

Mattress Firm Inc. seeks a Store Manager to lead the store's vision and initiatives, driving sales across multiple units while ensuring an engaging in-store experience and omni-channel support.

You will coach and develop associates, conduct onboarding, and manage staffing plans aligned with store goals and policies. The role emphasizes merchandising execution, cash handling, inventory control, and collaboration with marketing for brand growth.

Qualifications

• Strong leadership and team development skills with coaching experience.
• Ability to forecast staffing using reporting to determine store needs.
• Experience executing merchandising standards and in-store selling programs.
• Proven customer-focused approach to delivering a compelling in-store experience.

Responsibilities

• Lead store vision, initiatives, and sales goals across multiple units.
• Drive omni-channel selling and customer-centric culture.
• Onboard new hires and conduct 30–60–90 day check-ins.
• Manage staffing schedules and reconcile punches with policy adherence.
• Plan strategically using reporting to adjust staffing levels.
• Develop associates' skills and performance through coaching.
• Ensure inventory accuracy, cash handling, and adherence to procedures.

Skills

Leadership

Coaching

Staffing planning

Customer focus

Communication

Merchandising knowledge

Tools

Cash handling

Job description

Job Responsibilities

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.

New Hire Onboarding and Team Building Conduct one-on-one meetings to gain a deep understanding of your team's motivations and personal/professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained. Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.

Workforce Management Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including appearance and functionality standards, and state regulations are followed. Professional communication and representation of Company brand in all internal and external interactions. Follow Company procedures for product transfers to ensure proper documentation of inventory.

Ability to plan strategically. Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.

Talent Development Provide technical and product knowledge information to associates and customers, serve as subject matter expert. Analyze company provided reporting and identifying skill gaps to address through coaching.

Business Operations and Acumen Achieve or exceed individual store financial targets through effective execution and customer service at the store level. Ensure store execution of product merchandising, marketing and POP standards. Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales. Ensure timely opening and closing procedures. Manage stock inventory levels for assigned store. Review merchandise flow for assigned store, ensuring accurate stock. Follow all Company procedures on cash handling including acceptance of payment and deposit processes. Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.

Ability to stand or sit for 8+ hours at a time. Execute company initiatives and any other activities requested by the supervisor. Maintain awareness of competition, advertisements and services offered, develop strategies to counter. Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed. Lift, push or pull 50+ pounds.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories

Compensation

Compensation: Competitive pay range of $67,000 - $82,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Work Authorization

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Equal Employment Opportunity

EEO/Vet/Disability

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We are accepting applications until: 09/30/2026.

Company Culture

What gets us out of bed every morning? Helping people sleep well to live well.

As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences.

It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.