Store Sales Associate Lead

Daiso USA; Elgin (IL); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Daiso USA in Elgin, IL is seeking a Store Sales Associate Lead who will supervise a team of sales associates, deliver exceptional customer service, and drive store sales to achieve targets. The role emphasizes leadership, coaching, and smooth daily operations.

Responsibilities include assigning tasks, training new staff, greeting customers, recommending products, resolving issues, keeping fixtures neat, and managing inventory with pricing accuracy.

Qualifications

• Leadership experience supervising sales staff
• Proven ability to meet or exceed sales targets
• Excellent communication and interpersonal skills
• Customer-focused mindset with strong service orientation
• Ability to work in fast-paced retail environments

Responsibilities

• Lead and supervise a team of sales associates; assign tasks and schedule work
• Greet customers, provide product recommendations and solve issues
• Drive sales and meet team targets; monitor trends and suggest improvements
• Assist in receiving, organizing, and pricing inventory; maintain floor appearance

Skills

Team leadership

Customer service

Sales targets

Communication

Multitasking

Education

High school diploma

Tools

POS systems

Job description

Description

Overview:: As a Store Sales Associate Lead, you will play a crucial role in ensuring the smooth operation of our retail store. You will be responsible for leading a team of sales associates, providing exceptional customer service, and driving sales to achieve store targets.

Responsibilities

1. Team Leadership:
   • Supervise and motivate a team of sales associates, providing guidance and support.
   • Schedule and assign tasks to team members, ensuring efficient store operations.
   • Conduct regular performance evaluations and provide constructive feedback.
   • Assist in training new sales associates and fostering a positive work environment.
2. Customer Service:
   • Greet and assist customers in a friendly and professional manner.
   • Provide product knowledge and recommendations to customers, ensuring a personalized shopping experience.
   • Resolve customer complaints or concerns promptly and escape when necessary.
   • Maintain a clean and organized sales floor, ensuring merchandise is properly displayed.
3. Sales and Target Achievement:
   • Drive sales by actively engaging with customers and promoting products.
   • Meet or exceed individual and team sales targets.
   • Monitor sales trends and identify opportunities for improvement.
   • Collaborate with the store manager to develop strategies to increase sales and customer satisfaction.
4. Inventory Management:
   • Assist in receiving, organizing, and replenishing merchandise.
   • Conduct regular inventory counts and assist in stock management.
   • Ensure accurate pricing and labeling of products.

Requirements

• High school diploma or equivalent; additional education or training in retail management is a plus.
• Proven experience in a retail sales role, with a track record of meeting or exceeding sales targets.
• Strong leadership skills and the ability to effectively manage a team.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and familiarity with point-of-sale systems.

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.