Store Sales Associate Lead

Daiso USA; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Daiso USA in Austin, TX is seeking a Store Sales Associate Lead who will supervise a team of sales associates, deliver exceptional customer service, and drive store sales to meet targets.

You will lead shifts, train staff, greet customers, share product knowledge, resolve issues, and maintain an organized sales floor. A high school diploma and retail experience are required, with a fast-paced work environment and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Experience in retail sales with a track record of meeting/exceeding targets.
• Strong leadership and the ability to manage a team.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for service.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Supervise and motivate a team of sales associates, providing guidance and support.
• Schedule and assign tasks to team members, ensuring efficient store operations.
• Conduct regular performance evaluations and provide constructive feedback.
• Assist in training new sales associates and fostering a positive work environment.
• Greet and assist customers, provide product knowledge and recommendations.
• Resolve customer complaints and elevate when necessary.
• Drive sales by engaging with customers and promoting products.
• Meet or exceed individual and team sales targets.
• Monitor sales trends and identify opportunities for improvement.
• Collaborate with the store manager to develop strategies to increase sales and customer satisfaction.
• Assist in receiving, organizing, and replenishing merchandise.
• Conduct regular inventory counts and assist in stock management.

Skills

Team leadership

Customer service

Sales

Inventory management

Communication

Training

Scheduling

POS systems

Education

High school diploma

Retail management training

Tools

POS systems

Job description

Description

Overview: As a Store Sales Associate Lead, you will play a crucial role in ensuring the smooth operation of our retail store. You will be responsible for leading a team of sales associates, providing exceptional customer service, and driving sales to achieve store targets.

Responsibilities

Team Leadership

• Supervise and motivate a team of sales associates, providing guidance and support.
• Schedule and assign tasks to team members, ensuring efficient store operations.
• Conduct regular performance evaluations and provide constructive feedback.
• Assist in training new sales associates and fostering a positive work environment.

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Provide product knowledge and recommendations to customers, ensuring a personalized shopping experience.
• Resolve customer complaints or concerns promptly and elevate when necessary.
• Maintain a clean and organized sales floor, ensuring merchandise is properly displayed.

Sales and Target Achievement

• Drive sales by actively engaging with customers and promoting products.
• Meet or exceed individual and team sales targets.
• Monitor sales trends and identify opportunities for improvement.
• Collaborate with the store manager to develop strategies to increase sales and customer satisfaction.

Inventory Management

• Assist in receiving, organizing, and replenishing merchandise.
• Conduct regular inventory counts and assist in stock management.
• Ensure accurate pricing and labeling of products.

Requirements

• High school diploma or equivalent; additional education or training in retail management is a plus.
• Proven experience in a retail sales role, with a track record of meeting or exceeding sales targets.
• Strong leadership skills and the ability to effectively manage a team.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and familiarity with point-of-sale systems.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.