Store Sales Associate

Citi Trends, Inc.; Greenville (SC); Sur place; USD 25 000 - 32 000; Temps partiel

Résumé du poste

Citi Trends, Inc. in-store is seeking a Store Sales Associate to deliver excellent customer service and to learn merchandise while supporting daily store operations.

You will engage customers, balance registers per policy, assist with price changes, and maintain a clean, welcoming sales floor while ensuring safety and loss prevention practices are followed.

Qualifications

• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform mathematical calculations.

Responsabilités

• Processes freight shipments.
• Assists with price changes and markdowns.
• Balances register in line with company policy.
• Bags merchandise efficiently at checkout.
• Handles all payments (cash, checks, cards) per policy.
• Obtains approval for returns/voids when required.
• Performs maintenance and housekeeping duties.
• Delivers courteous customer service and greets shoppers.
• Follows safety procedures at all times.
• Maintains professional appearance and name tag.
• Assists with merchandising on the sales floor per stock levels.
• Explains exchange/refund policies to customers.
• Supports loss prevention, reports incidents, and follows policies.
• Performs additional duties as assigned.

Connaissances

Communication skills

Organizational skills

Flexible schedule

Math calculations

Formation

High school diploma or equivalent

Description du poste

Location

In Store

Position

Store Sales Associate

External Description

CITITRENDS, Inc.

Position Description

Department: Store Operations

Title: Sales Associate

Reports To: Store Management

FLSA Status: Non-Exempt

Location: In Store

JOB SUMMARY
The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

KEY RESPONSIBILITIES/ OUTCOMES

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

REQUIRED SKILLS & ABILITIES

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

EDUCATION & EXPERIENCE

• High school diploma or equivalent

PHYSICAL REQUIREMENTS

Sales Associates must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation.

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping (Frequent to Continuous))

GENERAL INFORMATION
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited.
This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment. Responsibilities may change based on business needs.
CITITRENDS is an equal opportunity employer.