Store/Remote Technician

uBreakiFix; Bakersfield, California, Norco (CA, MO, CA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Store Repair Technician to join their team. In this role, you will be the first point of contact for customers, diagnosing and repairing devices while delivering exceptional customer service. Your ability to communicate complex technical issues in a simple manner will enhance customer satisfaction and drive sales. With a supportive work environment and a focus on quality, this position offers the chance to make a real impact in the lives of customers. If you thrive in a dynamic setting and are passionate about technology, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision Benefits

401K Retirement

Paid Sick Days

Paid Vacation Days

Bonuses

Commissions

Points (Redeemable for Prizes)

Qualifications

• Outstanding customer service and technical skills are essential.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Diagnose, troubleshoot, and repair devices while ensuring customer satisfaction.
• Provide repair estimates and maintain a positive work environment.

Skills

Customer Service Skills

Technical Skills

Problem Solving Skills

Analytical Skills

Organizational Skills

Communication Skills

Microsoft Office Proficiency

Education

High School Diploma or GED

Tools

Point of Sale System

Job description

Job Purpose
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities:

1. Diagnose, troubleshoot and repair devices.
2. Provide recommendations for problem resolution.
3. Explain complex technician issues to customers in a non-technical, simple to understand manner.
4. Sell Home+ insurance program through Asurion.
5. Meet or exceed sales goals.
6. Provide repair and replacement estimates to customers.
7. Ensure that all repairs meet or exceed uBreakiFix quality standards.
8. Greet customers in a friendly manner and maintain a positive, fun work environment.
9. Answer phone calls with a professional, courteous and friendly demeanor.
10. Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
11. Keep track of all devices and inventory while safeguarding all store stock.
12. Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
13. Maintain the cleanliness and professional appearance of the store.
14. Other duties as assigned.

Qualifications:

1. Outstanding customer service skills
2. Excellent technical, problem solving, and analytical skills
3. Exceptional organizational skills
4. Strong written and oral communication skills
5. Proficient in Microsoft Office
6. Work well individually
7. Ability to work flexible hours, including weekends and holidays
8. High school diploma or GED
9. Valid Driver’s License
10. Ability to pass driving, drug, and background screening

Benefits:

1. Medical, Dental, and Vision Benefits
2. 401K Retirement
3. Paid Sick Days
4. Paid Vacation Days
5. Bonuses
6. Commissions
7. Points (Redeemable for Prizes)
8. More, much more!