Store PUD Courier

FedEx Group; Newark (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Office in Newark, CA is seeking a Pick Up & Delivery Courier to support store and customer orders. Under supervision, you will drive a company vehicle, follow daily route information from a dispatcher, and perform pickup and delivery duties.

The role requires a high school diploma or equivalent, at least 21 years old with two years of driving, a valid license, and the ability to lift up to 55 pounds.

Qualifications

• High school diploma or equivalent education.
• Minimum of two years of driving experience.
• Valid and current driver’s license.
• Ability to comply with regulatory or licensing requirements as determined by location and assignment.

Responsibilities

• Drive the company vehicle to perform pick-up/delivery service for FedEx Office stores and customers.
• Perform pick-up duties including collecting masters for photocopying orders and collecting supplies from vendors.
• Deliver finished photocopy orders and distribute marketing materials as requested.
• Receive daily route information from a dispatcher and follow the route.
• Maintain vehicle and logs, comply with safety policies, and ensure quality customer interactions.

Education

High school diploma or equivalent education

Minimum of two years of driving experience

Valid and current driver’s license

Job description

POSITION SUMMARY:
Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office Store, if there is a period of time where they are not assigned any pick-up/delivery activity.

GENERAL DUTIES AND RESPONSIBILITIES:

• Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office stores and for customers
• Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor’s place of business
• Delivery duties include: delivering finished photocopy orders to customers (or a FedEx Office store) and distributing marketing materials as requested
• Receive daily route information from a centralized dispatcher via a company provided phone
• Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
• Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
• Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed
• Adhere to FedEx Office company and vehicle safety policies and guidelines
• Follow accident procedures and observe traffic laws
• Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions
• Responsible for performing additional duties within the store during non-delivery times
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• Must be at least 21 years old and have a minimum of two years of driving experience
• Valid and current driver’s license
• Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process
• Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order