Store PUD Courier

FedEx Office; Newark (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

FedEx Office in Newark, CA, is seeking a PUD Courier to provide pickup and delivery services to stores and customer locations. You will drive a company vehicle, follow dispatcher routes, and ensure vehicle upkeep while maintaining high standards of customer service.

The role requires a valid driver's license, two years of driving experience, and the ability to operate safely within regulatory guidelines; typical schedule is Mon–Fri, 9am–5pm.

Qualifications

• High school diploma or equivalent required.
• Minimum of 21 years old and two years driving experience.
• Valid and current driver’s license.
• Ability to comply with regulatory/licensing requirements as applicable.

Responsibilities

• Drive company vehicle to perform pick-up/delivery services for FedEx Office stores and customers.
• Perform pick-up duties including collecting completed masters, photocopying orders and supplies.
• Deliver finished orders to customers or FedEx Office stores and distribute marketing materials.
• Receive route information daily from dispatcher and follow updates to stops.
• Maintain vehicle logs and perform regular servicing and cleaning to ensure safety.
• Operate in a fast-paced environment while providing professional customer service.

Skills

Customer service

Driving

Vehicle safety

Communication

Adaptability

Education

High school diploma or equivalent

Job description

Position Summary

Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office Store, if there is a period of time where they are not assigned any pick-up/delivery activity.

General Duties And Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office stores and for customers
• Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor’s place of business
• Delivery duties include: delivering finished photocopy orders to customers (or a FedEx Office store) and distributing marketing materials as requested
• Receive daily route information from a centralized dispatcher via a company provided phone
• Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
• Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures
• Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed
• Adhere to FedEx Office company and vehicle safety policies and guidelines
• Follow accident procedures and observe traffic laws
• Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions
• Responsible for performing additional duties within the store during non-delivery times
• All other duties as needed or required

Minimum Qualifications And Requirements

• High school diploma or equivalent education
• Must be at least 21 years old and have a minimum of two years of driving experience
• Valid and current driver’s license
• Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process
• Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

Pay Transparency

$22.10 - $27.07/hr

Additional Details

Schedule: M-F 9am-5pm

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

California Fair Chance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.