Store PUD Courier

FedEx Office; Fishers (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office seeks a Pick Up & Delivery Courier to perform pickup and delivery services for stores and customers. You will drive a company vehicle, follow dispatcher routes, and maintain logs while upholding safety rules.

The role requires a high school diploma or equivalent, at least 21 years old with two years of driving experience, and a valid driver's license. You may assist in-store tasks during non-delivery times.

Qualifications

• High school diploma or equivalent.
• At least 21 years old with a minimum of two years of driving experience.
• Valid and current driver’s license.
• Must meet FedEx Office vehicle requirements.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Responsibilities

• Drive the company vehicle to perform pick-up/delivery service for FedEx Office stores and customers.
• Receive and process pickup and delivery information from dispatcher and maintain logs.
• Maintain vehicle condition and comply with safety policies and regulations.
• Provide courteous and professional customer service and resolve issues as needed.
• Perform additional duties within the store during non-delivery periods.

Skills

Customer service

Driving experience

Driver's license

Minimal supervision

Communication

Stand/walk

Lifting 55 lbs

Teamwork

Education

High school diploma or equivalent

Job description

Position Summary

Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customers’ places of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher, who may add or remove stops as needed. The PUD Courier may be asked to perform other duties within a FedEx Office Store when not assigned any pick‑up/delivery activity.

General Duties and Responsibilities

• Driver the company vehicle to perform pick‑up/delivery service for FedEx Office stores and customers.
• Pick‑up duties include driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for photocopying orders, and picking up supplies and inventory items from vendor locations.
• Delivery duties include delivering finished photocopy orders to customers or a FedEx Office store and distributing marketing materials as requested.
• Receive daily route information from a centralized dispatcher via company‑provided phone.
• Operate company vehicle in accordance with applicable motor vehicle regulations, company policy, and auto insurance guidelines.
• Maintain the vehicle through regular servicing and cleaning procedures.
• Maintain pick‑up/delivery logs and vehicle maintenance logs to document duties performed.
• Adhere to FedEx Office company and vehicle safety policies and guidelines.
• Follow accident procedures and observe traffic laws.
• Provide efficient and professional delivery service, answer customer questions, resolve problems, and ensure polite and caring interactions.
• Perform additional duties within the store during non‑delivery times.
• Complete any other duties as needed or required.

Minimum Qualifications and Requirements

• High school diploma or equivalent education.
• At least 21 years old with a minimum of two years of driving experience.
• Valid and current driver’s license.
• Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment.
• Must meet and maintain the FedEx Office Motor Vehicle Requirements, audited annually.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Effective communication with customers, vendors, and team members.
• Perform work activities requiring cooperation and instruction.
• Function in a fast‑paced environment under substantial pressure.
• Maintain attention and concentration for extended periods.
• Work with minimal supervision.
• Report regularly to work and maintain established business hours to support the FedEx Office business.

Preferred Qualifications

No specific preferred qualifications listed.

Equal Opportunity and Reasonable Accommodations

FedEx Office is an Equal Opportunity Employer, including veterans and individuals with disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email [e-mail].

Compliance with Fair Chance Laws

FedEx Office will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and will be considered individually based on relevant factors.