Store Protection Specialist

Ross Stores, Inc.; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Ross Stores, Inc. seeks a Loss Prevention Specialist in San Antonio, Texas. The role ensures a safe and secure environment for customers and associates while mitigating theft and fraud. Ideal candidates will have strong communication skills and a background in retail supervision.

Responsibilities include monitoring the sales floor for suspicious behavior, training staff on loss prevention practices, and maintaining a visible presence at store entrances. Previous experience in security and customer service is preferred, along with a high school education.

Qualifications

• One year retail supervisor experience or similar training preferred.
• One year loss-prevention/security training preferred.
• Proven ability to effectively resolve conflict.

Responsibilities

• Provide visible presence at the store, mitigating theft and fraud.
• Monitor entrance/exits and sales floor for theft indicators.
• Train and educate associates on shortage reduction initiatives.

Skills

Strong communication skills

Excellent customer service skills

Ability to work effectively in a fast-paced environment

Education

High school education or equivalent

Associate degree preferred

Tools

Active security guard license

Job description

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

General Purpose

This position provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets customers with a friendly, command presence in Company‑issued vest/required black attire and monitors the Code 50 package inspection policy. The specialist walks the sales floor to identify and address potential theft indicators and partners with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortages.

Essential Functions

Maintaining Safe & Secure Environment:

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Provide visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on sales floor.
• Remove clutter and ensure safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

• Provide great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly, courteous manner.
• Treat all customers and associates with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize associates using Company recognition programs.
• Maintain regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates and providing recognition.
• Perform other duties as assigned to support loss‑prevention initiatives.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance in accordance with the Company dress code.

Mitigating Theft & Fraud:

• Monitor entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gather theft indicators and use internal or external intelligence to impact shortage trends, communicating findings to store leadership and loss‑prevention leadership.
• Adhere to Company policy for external theft response.
• Execute Company best practices and maximize productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

• Increase store awareness of effective shortage‑reduction processes and train and educate associates on shortage reduction initiatives.
• Observe and validate proper checkout procedures for customers and associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates EffectivelyEnsures Accountability & Execution

Qualifications And Special Skills Required

• High school education or equivalent required, associate degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another.
• Must be able to regularly bend, stoop, or crouch as required.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.