Store Protection Specialist

Military, Veterans and Diverse Job Seekers; Orange (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Store Protection Specialist to maintain a safe, secure environment for associates and customers. You will greet customers, monitor for suspicious activity, and communicate with leadership to minimize risk and shrink.

The role emphasizes strong interpersonal skills, adherence to company policies, and collaboration with store teams to protect assets while delivering excellent service.

Qualifications

• High School education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Demonstrated ability to build and maintain relationships with the Store team.
• Proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Responsibilities

• Maintains a safe and secure environment for associates and customers.
• Provides visible command presence at entrances/exits and on sales floor.
• Removes clutter and ensures safe egress to emergency exits.
• Provides excellent customer service with friendly greetings and assistance.
• Educates and trains Associates; participates in district meetings and recognition programs.
• Supports Loss Prevention initiatives and other duties as assigned.

Skills

Customer service

Conflict resolution

Relationship building

Communication

Education

High school diploma or GED

Associate degree (AA)

Tools

Security guard license

Job description

About the job Store Protection Specialist

ESSENTIAL FUNCTIONS:
Maintaining Safe & Secure Environment:

• Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

• Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all Customers and Associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
• Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company dress code.

Mitigating Theft ; Fraud:

• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:

• Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for Customers and Associates.

COMPETENCIES:

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• High School education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred
• Ability to work effectively in a fast-paced environment.
• Demonstrated ability to build and maintain relationships with the Store team.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

PHYSICAL REQUIREMENTS/ADA:

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
• Certain assignments may require other qualifications and skills.