Store Protection Specialist

Ross Stores, Inc.; Audubon (NJ); On-site; USD 22,620 - 23,308; Full time

Job summary

Ross Stores, Inc. is seeking a General Purpose Specialist in Audubon, NJ, to provide a visible presence at store entrances, mitigate theft and ensure a safe environment for associates and customers. This role includes monitoring sales floors, addressing theft indicators, and collaborating with store leadership to maintain compliance with loss prevention directives.

The ideal candidate will have strong communication skills, excellent customer service abilities, and a high school education. The position offers a base pay range of $16.42 - $16.92 per hour.

Qualifications

• One year of retail supervisor experience or similar training preferred.
• One year of loss prevention/security training preferred.
• Active security guard license preferred.

Responsibilities

• Provides visible command presence in store.
• Monitors entrances and sales floor for theft.
• Trains and educates associates on loss prevention.

Skills

Strong communication skills

Excellent customer service skills

Ability to work in a fast-paced environment

Education

High school education or equivalent

AA degree preferred

Job description

General Purpose

This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist greets all Customers with eye contact, smiles, and presents a prominent, courteous and friendly manner, deterring opportunities for theft by demonstrating command presence in company issued vest/black attire and monitoring the Code 50 package inspection policy. The Specialist walks the sales floor to identify and address potential theft indicators and partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage.

Essential Functions

Maintaining Safe & Secure Environment

• Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Provides visible command presence, including greetings with eye contact at exits and on the sales floor, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Regularly participates with internal and external partners, including conference calls, scheduled district meetings, educating associates, and providing recognition.
• Completes other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

• Represents and supports the Company brand at all times.
• Maintains a professional appearance in accordance with the Company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends, communicating findings to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes all Company best practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

• Increases store awareness on effective processes to minimize operational shortage, training and educating associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability & execution

Qualifications And Special Skills Required

• High school education or equivalent required, AA degree preferred.
• One year of retail supervisor experience or similar training preferred.
• One year of loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict effectively.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another.
• Must be able to regularly bend, stoop, or crouch; frequency and duration will vary by daily business need.
• Certain assignments may require additional qualifications and skills.

Supervisory Responsibilities

None

Base Pay & Benefits

The base pay range for this role is $16.42 - $16.92. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards vary by position and location.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state or local laws.