Store Protection Specialist

Ross Stores, Inc.; Alhambra (CA); On-site; USD 23,970 - 24,659; Full time

Job summary

Ross Stores, Inc. is seeking candidates for a Loss Prevention Specialist position in Alhambra, California. This role focuses on creating a safe shopping environment by monitoring for theft and ensuring customer engagement. Applicants should have strong communication skills, basic customer service, and ideally one year of relevant training or experience. The position offers a base pay range of $17.40 - $17.90, with various factors impacting compensation. Join Ross Stores to help protect our associates and customers while embodying our company values.

Qualifications

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.

Responsibilities

• Provide visible presence at store entrances, engaging customers and monitoring for safety.
• Assist in maintaining a safe and secure environment for associates and customers.
• Train associates on shortage reduction initiatives.
• Observe and validate proper checkout procedures.

Skills

Customer service skills

Strong communication skills

Ability to work in a fast-paced environment

Conflict resolution

Relationship building

Education

High school education or equivalent

AA degree

Job description

General Purpose

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets and engages all customers, demonstrates "command" presence in a Company issued vest/required black attire, monitors the Code 50 package inspection policy, walks the sales floor to identify and address potential theft indicators, and partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. The Specialist embraces Company values and protects the Ross treasure.

Essential Functions

Maintaining Safe & Secure Environment

• Understands that safety is the number one priority and practices safe behaviors in everything they do, assisting Store Leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible "command" presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships

• Provides great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using Company recognition programs.
• Maintains regular involvement with internal and external partners, including conference calls, scheduled district meetings, education of associates, and providing recognition.
• Performs other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand

• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company dress code.

Mitigating Theft & Fraud

• Monitors entrances/exits as well as the sales floor for potential theft by identifying suspicious behavior.
• Gather theft indicators and uses internal or external intelligence to impact shortage trends, effectively communicating to Store Leadership and Loss Prevention Leadership.
• Adheres to Company policy for external theft response.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage

• Increases store awareness on effective processes to minimize operational shortage, training and educating associates on shortage reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

Physical Requirements / ADA

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch.
• Certain assignments may require other qualifications and skills.

Supervisory Responsibilities

None

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Compensation

The base pay range for this role is $17.40 - $17.90. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Equal Employment Opportunity

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.