Store Professional

USA GPC Genuine Parts Company; Poway (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid time off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

Genuine Parts Company (GPC) operates the NAPA store in Poway, CA, seeking a Store Pro to deliver first-rate customer service and automotive parts solutions. You will engage with both retail and wholesale customers, using product knowledge to assist and fulfill orders.

This role emphasizes accuracy, responsiveness, and teamwork, with duties spanning POS operations, inventory tasks, and coordination of deliveries in a fast-paced environment.

Qualifications

• Demonstrated ability to deliver strong customer service and communicate clearly.
• Strong problem solving and listening skills to address customer needs.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers
• Perform general housekeeping, cleaning, and organizational tasks
• Assist with inventory control activities and maintain accurate records
• Contribute to store operations and team support tasks to optimize performance
• Support continuous improvement initiatives related to store processes

Skills

Customer service

Communication skills

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog systems

Job description

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization.

Performance Measures

• Customer satisfaction and service quality (CSAT, repeat business)
• Accuracy and efficiency in parts identification and order fulfillment
• Sales performance (retail and wholesale transactions)
• Responsiveness to customer inquiries (in-store and phone)
• Team collaboration and support to peers
• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Qualifications

Required:

• High School Diploma or GED
• Valid Driver's License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Preferred:

• Experience in automotive, retail, or parts environment
• Hands-on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required)

Organizational Structure

Reports to: Store Manager / Assistant Store Manager

Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction

Standing for extended periods and frequent movement within the store

Ability to lift and move automotive parts and materials (moderate weight)

Use of computers, phones, and POS systems regularly

Fast-paced environment requiring multitasking and responsiveness

Pay

This position offers a starting hourly rate of $21.25. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Employee stock purchase plan
• Tuition reimbursement
• Professional development opportunities
• Wellness programs

Equal Opportunity and Diversity Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

About GPC

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.