Store Professional

Motion; East Hartford (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401K

Competitive pay

Job summary

NAPA stores seek a Counter Sales associate to be the face of our retail location, helping customers with auto parts questions in person and over the phone. You will draw on parts knowledge to assist colleagues and ensure a positive, energetic store experience for every visitor.

You should enjoy fast-paced retail, have a willingness to learn automotive parts, and demonstrate strong communication and listening skills to support customers and team members.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Willingness to learn automotive parts.
• Customer-focused with strong listening skills.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers at the counter or over the phone.
• Help teammates answer customer questions using parts knowledge.
• Deliver outstanding customer care and engaging service in-store.
• Assist customers to ensure a positive consumer experience in a fast-paced environment.
• Operate POS, inventory/catalog tools, and other store systems.
• Support with inventory and general store operations as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

POS system

Inventory systems

Job description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales associate, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you don’t have the background in automotive parts.
• Want to join a team where you can learn and grow your career – the opportunities are endless!

What you’ll need:

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.
• High School Diploma or GED.
• Technical or Trade school courses or degree.
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don’t):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What’s in it for you:

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a “family” feel
• A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization.

Position Performance Measures:

• Customer satisfaction and service quality (CSAT, repeat business)
• Accuracy and efficiency in parts identification and order fulfillment
• Sales performance (retail and wholesale transactions)
• Responsiveness to customer inquiries (in-store and phone)
• Team collaboration and support to peers
• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Qualifications Required:

• High School Diploma or GED
• Valid Driver’s License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Preferred:

• Experience in automotive, retail, or parts environment
• Hands-on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required)

Leadership

• Demonstrates personal accountability and ownership of customer outcomes
• Leads by example in delivering exceptional customer service
• Supports team members by sharing knowledge and assisting with problem-solving
• Contributes to a positive, collaborative, and high-performance team environment
• Shows initiative in learning and career development

Organizational Structure

• Reports to: Store Manager / Assistant Store Manager
• Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers
• Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction Standing for extended periods and frequent movement within the store Ability to lift and move automotive parts and materials (moderate weight) Use of computers, phones, and POS systems regularly Fast-paced environment requiring multitasking and responsiveness

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.