Store Professional

NAPA; East Hartford (CT); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Health benefits

401K

Job summary

NAPA in East Hartford, CT is hiring a Counter Sales associate to be the face of our retail store, helping customers with auto parts questions in person or over the phone. You’ll use your parts knowledge to assist customers and teammates, process transactions, and keep the store running smoothly in a fast-paced environment.

The right candidate enjoys helping customers, has a willingness to learn automotive parts, holds a high school diploma or GED, a valid driver's license, and strong

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter/over the phone.
• Use parts knowledge to assist other team members with customer questions.
• Provide outstanding customer care and interactions with everyone who comes into the store.
• Welcome customers into the store and engage to provide a positive experience.
• Operate systems including POS, inventory/catalog tools, and other devices.
• Maintain energy and customer focus in a fast-paced environment.
• Assist with inventory control activities and order fulfillment as needed.

Skills

Strong communication

Customer-focused

Willingness to learn automotive parts

Interpersonal skills

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Job description

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Counter Sales associate, you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear and motor down and rebuild it (however, if you can, that’s awesome) – but we do need you to have a background and knowledge of automotive parts. A NAPA Counter Sales associate is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time or you just want to get your foot in the door with us to explore other careers at some point – We welcome you!What you will be doing:Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phoneUse your parts knowledge to assist other NAPA team members answer questions for customersProviding outstanding customer care and interactions with everyone who comes into our NAPA Store!Bring customer focus and high energy to our fast-paced storesWelcome retail customers into our retail stores and engage to provide a positive consumer experienceUse technology (computer), cash register, telephone, and paper catalog systemThis is the right opportunity for you if you:Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questionsHave gained your parts experience by working the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the yearYou are willing to learn all things automotive if you don’t have the background in automotive parts.Want to join a team where you can learn and grow your career – the opportunities are endless!What you’ll need:Valid Driver’s LicensePrevious experience in a parts store or automotive industry or at least a willingness to learn all things auto parts.High School Diploma or GED. Technical or Trade school courses or degree.Excellent verbal and written communication skillsLove fast paced retail environmentsGreat listening skills and empathy for customersAnd if you have this, even better (not a deal breaker if you don’t):Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.Experience in a parts store, auction, retail store, auto body/collisionKnowledge of cataloging AND/OR inventory management systems, a plusEntirely customer-centric (external/internal)ASE CertificationsWhat’s in it for you:Awesome people and brandCompetitive PayOutstanding health benefits and 401KStable company. Fortune 200 with a “family” feelA Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!Great training, and ongoing development with support from multiple leaders/your teamSummaryThe Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organizationPosition Performance Measures:Customer satisfaction and service quality (CSAT, repeat business)Accuracy and efficiency in parts identification and order fulfillmentSales performance (retail and wholesale transactions)Responsiveness to customer inquiries (in-store and phone)Team collaboration and support to peersAdherence to store processes, systems, and operational standardsResponsibilitiesThe following primary responsibilities are not all inclusive:Provide accurate automotive parts solutions to retail and wholesale customersDeliver a consistently positive and engaging customer experienceUtilize product knowledge to assist customers and support team membersOperate systems including POS, inventory/catalog tools, and communication devicesMaintain high energy and customer focus in a fast-paced retail environmentSupport store operations including transactions, inquiries, and general workflowBuild relationships with customers to drive loyalty and repeat businessUtilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.Support continuous improvement initiatives related to store processes and operational standards.QualificationsRequired:High School Diploma or GEDValid Driver’s LicenseStrong communication (verbal and written) and interpersonal skillsCustomer-focused mindset with strong listening and problem-solving abilitiesWillingness to learn automotive parts and technology systemsPreferred:Experience in automotive, retail, or parts environmentHands-on experience with vehicle repair or maintenanceKnowledge of inventory or cataloging systemsBackground in automotive, diesel, heavy equipment, farm, marine, or dealership environmentsASE Certification (not required)LeadershipDemonstrates personal accountability and ownership of customer outcomesLeads by example in delivering exceptional customer serviceSupports team members by sharing knowledge and assisting with problem-solvingContributes to a positive, collaborative, and high-performance team environmentShows initiative in learning and career developmentOrganizational StructureReports to: Store Manager / Assistant Store ManagerWorks closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customersPart of: Retail Store Operations within NAPAPhysical Demands / Working EnvironmentRetail store environment with frequent customer interactionStanding for extended periods and frequent movement within the storeAbility to lift and move automotive parts and materials (moderate weight)Use of computers, phones, and POS systems regularlyFast-paced environment requiring multitasking and responsivenessNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.