Store Pro — Auto Parts Customer Specialist

NAPA; Anchorage (AK); On-site; USD 22,000 - 33,000; Full time

Job summary

NAPA is seeking an associate to serve as the frontline contact in our Anchorage store, delivering high-quality customer service for automotive parts. You will use product knowledge to assist both retail and wholesale customers and support daily store operations with accuracy and efficiency.

Ideal candidates have a High School Diploma or GED, a valid driver's license, and a willingness to learn automotive systems.

Qualifications

• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Strong communication (verbal and written) and interpersonal skills.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.

Skills

Customer service

Communication

Problem solving

Teamwork

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

NAPA is seeking an associate to serve as the frontline contact in our Anchorage store, delivering high-quality customer service for automotive parts. You will use product knowledge to assist both retail and wholesale customers and support daily store operations with accuracy and efficiency.

Ideal candidates have a High School Diploma or GED, a valid driver's license, and a willingness to learn automotive systems.