Store PRO

NAPA Auto Parts; Owatonna (MN); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) Retirement Plan with company/.

Paid Time Off

Descripción de la vacante

NAPA Auto Parts in Owatonna, MN is hiring for a Store Pro to be the primary contact for customers, delivering automotive parts solutions and a high-quality experience. You’ll support both retail and wholesale customers, use product knowledge, and contribute to store performance.

The role offers an entry point or growth path within the organization, with a starting hourly rate and opportunities to develop skills in logistics, cataloging, and customer service excellence.

Formación

• High School Diploma or GED required.
• Strong customer service focus with clear communication.
• Willingness to learn automotive parts and systems.
• Able to operate POS and inventory tools in a fast-paced retail setting.

Responsabilidades

• Provide accurate automotive parts solutions for retail and wholesale customers.
• Deliver a consistently positive, engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a clean, safe, and welcoming store environment.
• Assist with deliveries, order preparation, and logistics coordination.
• Support inventory control activities and cycle counts.
• Collaborate with Store Manager/Assistant and peers to drive performance.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Educación

High School Diploma or GED

Herramientas

POS systems

Inventory/catalog tools

Descripción del empleo

Owatonna, MN, USAFull timeR26_0000034763

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures:

Customer satisfaction and service quality (CSAT, repeat business)Accuracy and efficiency in parts identification and order fulfillmentSales performance (retail and wholesale transactions)Responsiveness to customer inquiries (in-store and phone)Team collaboration and support to peersAdherence to store processes, systems, and operational standards

Responsibilities

The following primary responsibilities are not all inclusive:Provide accurate automotive parts solutions to retail and wholesale customersDeliver a consistently positive and engaging customer experienceUtilize product knowledge to assist customers and support team membersOperate systems including POS, inventory/catalog tools, and communication devicesMaintain high energy and customer focus in a fast-paced retail environmentSupport store operations including transactions, inquiries, and general workflowBuild relationships with customers to drive loyalty and repeat businessUtilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.Support continuous improvement initiatives related to store processes and operational standards. This position offers a starting hourly rate of $17.00. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process

Qualifications

Required:High School Diploma or GEDValid Driver's LicenseStrong communication (verbal and written) and interpersonal skillsCustomer-focused mindset with strong listening and problem-solving abilitiesWillingness to learn automotive parts and technology systemsPreferred:Experience in automotive, retail, or parts environmentHands-on experience with vehicle repair or maintenanceKnowledge of inventory or cataloging systemsBackground in automotive, diesel, heavy equipment, farm, marine, or dealership environmentsASE Certification (not required)LeadershipDemonstrates personal accountability and ownership of customer outcomesLeads by example in delivering exceptional customer serviceSupports team members by sharing knowledge and assisting with problem-solvingContributes to a positive, collaborative, and high-performance team environmentShows initiative in learning and career development

Organizational StructureReports to:

Store Manager / Assistant Store Manager

Works closely with:

Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of:

Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interactionStanding for extended periods and frequent movement within the storeAbility to lift and move automotive parts and materials (moderate weight)Use of computers, phones, and POS systems regularlyFast-paced environment requiring multitasking and responsiveness

Benefits:

Health Insurance: Comprehensive medical, dental, and vision plans.Retirement Plan: 401(k) with company match.Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leaveAdditional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.