Store PRO

NAPA Auto Parts; Eureka (CA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off and holidays

Employee stock purchase plan

Job summary

NAPA Auto Parts in Eureka, CA is hiring for a Part Time Store Pro to serve as the primary contact for customers in-store. The role emphasizes delivering automotive parts solutions, retail and wholesale support, and contributing to store performance through knowledge, responsiveness, and strong customer engagement.

Responsibilities include assisting customers, operating POS and catalog tools, and maintaining an energetic, accurate, and safe store environment.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Willingness to learn automotive parts and systems.
• Experience in retail or parts environment preferred.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a fast-paced, customer-focused store environment.
• Support store operations including transactions and inquiries.
• Build relationships to drive loyalty and repeat business.
• Coordinate deliveries and prepare orders for customers and drivers.

Skills

Customer service

Communication

Problem solving

Teamwork

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Eureka, CA, USAPart timeR26_0000034106

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures

• Customer satisfaction and service quality (CSAT, repeat business)
• Accuracy and efficiency in parts identification and order fulfillment
• Sales performance (retail and wholesale transactions)
• Responsiveness to customer inquiries (in-store and phone)
• Team collaboration and support to peers
• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Qualifications

QualificationsRequired:

• High School Diploma or GED
• Valid Driver's License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Preferred:

• Experience in automotive, retail, or parts environment
• Hands-on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required) LeadershipDemonstrates personal accountability and ownership of customer outcomesLeads by example in delivering exceptional customer serviceSupports team members by sharing knowledge and assisting with problem-solvingContributes to a positive, collaborative, and high-performance team environmentShows initiative in learning and career development

Organizational Structure

Reports to: Store Manager / Assistant Store Manager

Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interactionStanding for extended periods and frequent movement within the storeAbility to lift and move automotive parts and materials (moderate weight)Use of computers, phones, and POS systems regularlyFast-paced environment requiring multitasking and responsiveness

Salary

This position offers a starting hourly rate of $18.00. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs

Equal Opportunity

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

COVID-19 Vaccination

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

See DescriptionPI287751040