Store PRO

NAPA Auto Parts; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

NAPA Auto Parts in Austin, TX is seeking a Store Pro to serve as the primary contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role supports both retail and wholesale customers with automotive parts solutions and contributes to store performance through product knowledge and responsiveness.

You will operate POS systems, assist with inventory and catalog tools, and help coordinate deliveries and orders for customers and

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS and inventory/catalog tools.
• Assist with shipping, receiving, and order fulfillment.
• Support store operations and logistics.
• Build relationships to drive loyalty.
• Maintain store cleanliness and safety.

Skills

Customer service

Communication skills

Learning mindset

Education

High School Diploma or GED

Tools

POS systems

Inventory systems

Delivery management

Job description

Austin, TX, USA; Full time; Job ID: R26_0000031580

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization.

Position Performance Measures

• Customer satisfaction and service quality (CSAT, repeat business)
• Accuracy and efficiency in parts identification and order fulfillment
• Sales performance (retail and wholesale transactions)
• Responsiveness to customer inquiries (in-store and phone)
• Team collaboration and support to peers
• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Qualifications

• High School Diploma or GED
• Valid Driver's License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Preferred

• Experience in automotive, retail, or parts environment
• Hands-on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required)

Leadership

• Demonstrates personal accountability and ownership of customer outcomes
• Leads by example in delivering exceptional customer service
• Supports team members by sharing knowledge and assisting with problem‑solving
• Contributes to a positive, collaborative, and high-performance team environment
• Shows initiative in learning and career development

Reports to

Store Manager / Assistant Store Manager

Works closely with

Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of

Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction

Standing for extended periods and frequent movement within the store

Ability to lift and move automotive parts and materials (moderate weight)

Use of computers, phones, and POS systems regularly

Fast-paced environment requiring multitasking and responsiveness

COVID‑19 Vaccination

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to start date. COVID‑19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

Equal‑Opportunity Employer

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Equal‑Opportunity Employer (repeated)

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.