Store Ops Initiatives Lead: SOPs & Field Excellence

Grocery Outlet Inc.; Emeryville (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Grocery Outlet Inc. seeks a Manager, Operator Initiatives to lead SOP governance, best practices, and field materials for Independent Operators.

You will spend significant time in stores, validating processes and translating insights into practical guidance for operator teams. In this role, you will collaborate with Operations, Training, Communications, and Finance to ensure projects are realistic, scalable, and well-supported from intake to launch.

Qualifications

• 5+ years of retail operations, field operations, training and development, process improvement, or similar
• Strong understanding of store operations and ability to assess practicality in real store environment
• Experience developing SOPs, best practices, training materials, process documentation, presentations, or other operator/field-facing resources
• Knowledge of project management standards, processes, procedures, guidelines, and tools
• Strong written and verbal communication, with the ability to translate complex processes into clear guidance
• Comfortable spending meaningful time in stores, engaging with operators and store teams
• Ability to influence and collaborate across operators, field leadership, corporate partners, and project teams
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment with ambiguity
• MS Office proficiency, collaboration/project management tools, and Lucidchart or similar
• Self-starter with ownership and results oriented mindset and continuous improvement

Responsibilities

• Own the creation, maintenance, and ongoing governance of store and field SOPs, best practices, process documentation, and related support materials
• Review existing SOPs, training content, communications, job aids, Lucidchart workflows, and field materials to identify gaps, duplication, outdated guidance, and opportunities to simplify execution
• Develop clear, operator-ready materials including SOPs, best practice guides, process maps, field training resources, meeting materials, and implementation support tools
• Spend significant time in stores observing processes, validating current-state execution, testing proposed best practices, and identifying what is practical for operators and store teams
• Facilitate operator and field reviews of proposed SOPs and materials to ensure guidance is accurate, usable, and grounded in real store conditions
• Update and standardize Lucidchart best practice workflows and process maps to ensure they reflect current store operations and are easy for field teams and operators to use
• Manage operator- and field-facing initiatives from intake through execution, including project scope, requirements, milestones, deliverables, risks, decisions, and follow-up
• Partner cross-functionally with Operations, Field Leadership, Training, Communications, Technology, Merchandising, Marketing, Finance, and other teams to ensure projects are coordinated and executable at store level
• Act as a representative for the Independent Operator community by advising project teams on store realities, execution risks, training needs, communication considerations, and adoption barriers
• Gather feedback after implementation and facilitate lessons learned to determine what should be refined, documented, or scaled more broadly

Skills

SOP development

Project management

Process improvement

Store operations

Stakeholder collaboration

Lucidchart

MS Office

Training materials

Tools

Lucidchart

Job description

Grocery Outlet Inc. seeks a Manager, Operator Initiatives to lead SOP governance, best practices, and field materials for Independent Operators.

You will spend significant time in stores, validating processes and translating insights into practical guidance for operator teams. In this role, you will collaborate with Operations, Training, Communications, and Finance to ensure projects are realistic, scalable, and well-supported from intake to launch.