Store Ops & Customer Experience Lead II

Family Dollar; Stratford (CT); In loco; USD 28.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Assistance Program

Retirement plans

Educational Assistance

Descrizione del lavoro

Family Dollar in Stratford, CT is seeking an Assistant Store Manager to assist with store operations, customer service, and team development. This role involves supervising staff, ensuring a clean, well-stocked store, and upholding company policies.

You will oversee opening/closing procedures, merchandise handling, payroll scheduling, and loss prevention while fostering a positive work environment and delivering exceptional customer service.

Competenze

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives is required.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs. and perform physical duties including walking, standing, climbing, and repetitive lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment is required.
• Exceptional customer service, organizational, and communication skills are required.
• Strong problem solving and decision-making skills are required.

Mansioni

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Help organize and transfer merchandise from delivery to stockroom to sales floor.
• Perform opening and closing procedures as needed.
• Maintain promotional effectiveness of store fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, payroll/scheduling, cash handling, and loss prevention.
• Maintain a well-stocked sales floor and organized stockroom to company standards.
• Protect and secure store assets, including cash.
• Ensure adherence to policies, safety guidelines, and procedures.
• Support Store Manager in training and developing Store Associates.
• Maintain a positive, safe, and respectful environment with customers and staff.
• Keep store clean and presentable, including bathrooms and floors.

Conoscenze

Store management

Customer service

Communication

Team player

Problem solving

HSD/HS Diploma

Physical fitness

Formazione

HS Diploma or equivalent

Descrizione del lavoro

Family Dollar in Stratford, CT is seeking an Assistant Store Manager to assist with store operations, customer service, and team development. This role involves supervising staff, ensuring a clean, well-stocked store, and upholding company policies.

You will oversee opening/closing procedures, merchandise handling, payroll scheduling, and loss prevention while fostering a positive work environment and delivering exceptional customer service.