Store Ops Career Day: Customer Service Pro (Mansfield)

Community Choice Financial Family of Brands; Mansfield (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training

Educational reimbursement

Company 401(k) match

Life and AD&D Insurance

Telemedicine

Job summary

Community Choice Financial Family of Brands in Mansfield, TX invites you to Career Day to explore Store Operations roles and growth opportunities across our brand family. Meet a hiring manager 1-on-1 and learn how you can contribute to delivering excellent customer service and financial solutions at the front line of our business.

Join us to discover entry-level to leadership paths, on-the-job training, and a robust benefits package designed to support your professional and personal development.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Customer Service – Greet and connect with customers to cultivate lasting relationships that drive repeat business and brand loyalty. Help them gain access to our suite of financial solutions while setting an unmatched experience.
• Accurately Process Financial Transactions – Review, validate, and process customer transactions, like check cashing, money transfers, and loans/pawns, with accuracy and integrity.
• Maximize Customer Success – Educate customers about their transaction and offer personalized financial services that fit their lifestyle. Assist in customer account management, collections, and accepting customer payments.
• Thrive in the Community – Participate in in-store and community events and external marketing.
• Maintain Your Store – Help maintain appearance and cleanliness of your location to enhance the customer experience.
• Keep It Safe and Compliant – Participate in ongoing training, uphold Company policies and procedures, and keep up with office security protocols, including management of a cash drawer, to foster a safe work environment.

Skills

Customer service

Verbal communication

Written communication

Data entry

Attention to detail

Microsoft Office

POS system

Bilingual

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Mansfield, TX invites you to Career Day to explore Store Operations roles and growth opportunities across our brand family. Meet a hiring manager 1-on-1 and learn how you can contribute to delivering excellent customer service and financial solutions at the front line of our business.

Join us to discover entry-level to leadership paths, on-the-job training, and a robust benefits package designed to support your professional and personal development.