Store Operations Support Specialist

Dominos; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k matching contributions

Paid Holidays and Vacation

Fertility benefits

Adoption assistance

Job summary

Domino’s in the United States is seeking a Store Operations Support Specialist to evaluate stores, train teams, and collaborate with marketplace partners to improve operations and compliance.

You will conduct visits, analyze data, support calibration, and help roll out new programs across the store network. Strong communication and coaching skills, plus 1–2 years of management experience, are essential.

Qualifications

• Minimum 1-year General Management experience at Domino’s Pizza store; 2 years preferred.
• Experience as a multi‑unit supervisor or Operations Trainer preferred.
• High School Diploma required.
• Ability to travel 75–85%, including overnight travel.
• Strong coaching, communication, and problem-solving skills.
• Proficient in Microsoft Office and store technology.

Responsibilities

• Conduct operations assessments in U.S. Domino’s stores, evaluating product, service, image, food safety, team member safety, and technology and innovation.
• Provide hands‑on training during assessments and evaluate store systems for compliance with Domino’s standards and procedures.
• Visit stores in the assigned area multiple times per year to support team objectives and travel as needed.
• Facilitate educational programs on operations evaluation and calibration; update marketplace on standards.
• Partner with franchisees, consultants, and trainers to develop targeted training and share best practices.
• Use store data and visits to plan, execute, and report on improvements and new programs.

Skills

General Management

Multi-unit supervision

Coaching & training

Communication skills

Technology & data usage

Travel 75-85%

Independent worker

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description

The Store Operations Support Specialist conducts operations assessments in U.S. Domino’s stores, provides hands‑on training, and works with marketplace partners to improve operations. This role evaluates store performance and compliance, supports education and calibration, contributes to new programs and innovations, and uses store data and technology to plan and complete visits.

The Store Operations Support Specialist conducts operations assessments in U.S. Domino’s stores, provides hands‑on training, and works with marketplace partners to improve operations. This role evaluates store performance and compliance, supports education and calibration, contributes to new programs and innovations, and uses store data and technology to plan and complete visits.

What You’ll Do

• Conduct operations assessments in U.S. stores, evaluating product, service, image, food safety, team member safety, and technology and innovation.
• Provide hands‑on training during assessments and evaluate store systems for compliance with Domino’s standards and procedures.
• Visit stores in the assigned area multiple times per year to support team objectives, including travel outside the assigned area when needed to help meet visit goals.
• Facilitate educational programs focused on operations evaluation and improvement, and proactively educate the marketplace on current and revised standards.
• Partner with franchise business consultants, franchisees, multi‑company operators, and marketplace trainers to develop targeted training; conduct calibration visits and share best practices.
• Support special programs and onboarding, gather specialized data upon request, assist with testing and rollout of innovations or product launches, and serve as an information resource for the marketplace.
• Maintain timely, accurate communication with the World Resource Center, marketplace leaders, and franchisees; use store data, reports, and technology to plan visits, complete visits on schedule, arrange cost‑effective travel, and participate in team and individual meetings.

What You’ll Bring

In addition to the technical and functional requirements of this role, successful candidates demonstrate Domino's Hungry for MORE Ways of Working:

Be Curious

• Seeks clarity, asks thoughtful questions, and uncovers root causes to solve problems effectively.
• Actively pursues learning opportunities, applies feedback, and continuously develops new skills.

Connect the Dots

• Uses information and insights to identify opportunities and drive informed decisions.
• Builds strong partnerships across teams and considers the broader organizational impact of decisions.

Aim High

• Sets ambitious goals, challenges the status quo, and focuses on work that drives meaningful business results.
• Uses feedback and data to continuously improve performance and outcomes.

Shift Fast

• Adapts quickly to changing priorities and business needs while maintaining focus on results.
• Demonstrates resilience, sound judgment, and the ability to learn from setbacks.

Deliver More

• Takes ownership, executes with discipline, and consistently produces measurable results.
• Identifies opportunities to create additional value for customers, team members, and the business.

Qualifications

• Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred
• Experience as a multi‑unit supervisor or Operations Trainer preferred
• Role model operator with history of exceptional evaluation scores
• Experience coaching and developing team members
• Proficient in leveraging technology and innovation in stores to drive operational performance
• Ability to work independently and be results oriented
• Thorough understanding of Domino’s Pizza standards, policies, and procedures.
• Appropriate level of computer and technology skills. (Microsoft office)
• Ability to give and receive constructive feedback and diffuse volatile situations
• Outstanding communication including verbal, written and presentation skills
• Strong interpersonal, time management and organizational skills.
• Effective coaching and motivational skills, professional demeanor
• Ability to travel 75- 85%, including overnight travel
• Willingness to work 3-4 weekends per month
• Recommendation from Franchisee, Director of Corporate operations or equivalent
• High School Diploma required

Additional Information

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

All your information will be kept confidential according to EEO guidelines.